Retail Operations Supervisor

PetSmart; Vaughan; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Retail Operations Supervisor to lead and inspire a team dedicated to providing exceptional service to customers and pets. This role involves overseeing store operations, managing inventory, and ensuring a positive shopping experience. With a focus on training and development, you will guide associates while implementing strategies to optimize sales. Join a passionate team that values both pets and people, and make a meaningful impact in a vibrant work environment. If you are ready to take the next step in your career, this opportunity is for you!

Benefits

Health Benefits

401k

Tuition Assistance

Paid Time Off

Associate Discounts

Development Opportunities

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Drive operational excellence and oversee store operations.
• Support and guide sales associates in training and development.

Skills

Retail Supervisory Experience

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma

Tools

POS Systems

Computer Applications

Job description

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Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) shares responsibility for driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role involves merchandising, inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe, organized environment.

Principal Responsibilities

Responsibilities include, but are not limited to:

People Leadership:

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and resolve associate complaints and grievances.
• Recognize and celebrate associates to boost engagement.

Store Operations and Overall Store Experience:

• Implement merchandise strategies to optimize sales, including receiving products, product placement, seasonal displays, and promotions.
• Manage inventory levels, conduct audits, analyze sales trends, and make recommendations for stock replenishment and markdowns.
• Maintain accurate inventory records and address discrepancies.
• Operate POS systems and handle cash transactions accurately and in compliance with policies.
• Maintain store standards and ensure compliance with policies, procedures, and ethics.
• Assist with opening and closing procedures to uphold brand standards.
• Conduct monthly cycle counts and resolve discrepancies.
• Ensure pet care standards are met, including cleaning, feeding, and caring for new or sick pets.
• Ensure positive online order experiences, including in-store pickup and ship-from-store services.
• Support the overall associate and pet parent experience, ensuring pets are safe and healthy.
• Act promptly on sick or injured pets, including transport to veterinary care.
• Follow policies for new store pet arrivals, ensuring health and quarantine procedures are followed.

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills, both written and verbal.
• Ability to react calmly under pressure.
• Excellent organizational skills and attention to detail, especially in visual merchandising.

Supervisory Responsibility

• No direct reports, but expected to guide and support other associates’ development.
• Provide performance feedback to supervisor.
• Act as the store leader in the absence of other leaders, supervising associates and managing tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, and handle objects frequently; reach, stoop, kneel, crouch, talk, hear; vision required for depth perception.
• Lift/move up to 50 pounds regularly; team lift more than 100 pounds occasionally.
• Exposure to moving mechanical parts, pet hair, and moderate noise; handling live animals is common.

Join Us

Make a meaningful impact daily—helping customers and pets alike. Celebrate moments that matter in a diverse environment united by a passion for pets. We look forward to your story and application. Apply Now!