Retail Operations Manager

PetSmart; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading pet retail company is seeking a Retail Operations Manager in Winnipeg. You will drive operational excellence, lead a team, and manage inventory while ensuring customer satisfaction. The ideal candidate should have over 3 years of retail leadership experience and strong communication skills. This full-time position offers comprehensive health benefits and career growth opportunities.

Benefits

Health benefits: medical, dental, and vision

401k

Tuition assistance

Paid time off for fulltime associates

Development opportunities

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Drive operational excellence and uphold the company's vision and values.
• Participate in employment decisions such as recruiting and interviewing.
• Lead and coach associates on proper operational processes.
• Ensure compliance with company policies and procedures.
• Manage financial outcomes and maintain a safe environment.

Skills

Retail leadership experience

Customer-focused environment

Communication skills

Organizational skills

Job description

Overview

Join to apply for the Retail Operations Manager role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Operations Manager

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets— and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

• Paid weekly
• Full time hours
• Health benefits : medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and / or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience

• Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
• Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking / re-stocking, inventory counts (live and non-live), product rotations and planner / planogram sets in a timely and organized manner.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
• Identifies and reacts to sales trends through analysis and merchandising activities.
• Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
• Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action and reporting when a sick / injured pet is identified in store.
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.

Expense Management

• Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
• Analyzes inventory management reporting to identify trends, opportunities, and root causes.
• Manages expenses such as labor and supplies, as well as any other relevant store metrics.
• Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibility

• Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
• Responsible for employment decisions and associate development.

Physical Demands and Work Environment

• Standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc. Ability to lift up to 50 pounds, and occasionally more with team lift.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Exposure to moving parts, pet hair, and live animals. Moderate to high noise levels at times.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

Apply Now! This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. You will be provided with a copy of a job description for the actual position you are hired into. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / ca /

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Note : Seniority level and employment type details are provided where applicable in the posting system.

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