Retail Operations Manager

WESTERN CANADA LOTTERY CORPORATION; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

WESTERN CANADA LOTTERY CORPORATION is seeking a Retail Operations Manager to lead the day-to-day execution and performance of the retail network. You will drive operational excellence across retailer support, engagement, field execution, and program management, partnering with provincial stakeholders and internal teams to grow sales and improve retailer satisfaction.

The role requires strong analytics, cross-functional leadership, and a track record of managing large-scale retail programs.

Qualifications

• 7+ years in retail operations, CPG, or sales operations
• Experience managing retail programs across multiple locations or territories
• Experience partnering with retailers to drive sales and improve execution
• Strong analytical and problem-solving skills with data-driven insights
• Experience leading cross-functional initiatives across operations, marketing, product, logistics, and technology
• Strong communication, stakeholder management and relationship-building skills
• Post-secondary education in Business, Commerce, Marketing or related discipline preferred

Responsibilities

• Lead execution and continuous improvement of retail operations programs, processes and standards across the WCLC retail network
• Manage retailer performance programs including communications, issue resolution, engagement initiatives, sales contests, recognition programs and operational support
• Partner with provincial and territorial stakeholders to identify opportunities and improve retailer execution
• Lead retail performance reporting and analysis with actionable insights
• Oversee retail inventory coordination including terminal deployment and equipment readiness
• Support National Gateway initiatives, technology upgrades and retail transformation projects
• Lead field execution standards, retailer audits and retailer experience assessments
• Build strong relationships with provincial partners and stakeholders to enable collaboration and excellence
• Coach and develop team members fostering accountability and continuous improvement

Skills

Retail operations

CPG

Sales operations

Account management

Analytical thinking

Cross-functional leadership

Stakeholder management

Communication

Leadership

Education

Business/Commerce/Marketing degree

Job description

We are looking to add a Retail Operations Manager tolead the day-to-day execution and performance of WCLC's retail operations network. Responsible for delivering operational excellence across retailer support, retailer engagement, field execution, retail programs, inventory coordination, and performance management. The Manager partners closely with provincial stakeholders, retailers, technologyteamsand internal business functions to ensure a consistent and effective retail experience that supports sales growth, retailersatisfactionand operational efficiency across alljurisdictions.

Accountabilities

• Lead the execution and continuous improvement of retail operations programs,processesand standards across the WCLC retail network.
• Manage retailer performance programs including retailer communications, issue resolution, engagement initiatives, sales contests, recognitionprogramsand operational support.
• Partner with provincial and territorial stakeholders toidentifyoperational opportunities, resolve issues and improve retailer execution and prioritization of lottery.
• Lead retail performance reporting and analysis, providing insights and recommendations to improve sales, operationalefficiencyand retailer effectiveness.
• Oversee retail inventory coordination processes, including terminal deployment, merchandising assets, lotteryequipmentand operational readiness activities.
• Support execution of National Gateway initiatives, technology upgrades, productlaunchesand retail transformation projects within the retail network.
• Lead field execution standards, retailerauditsand retail experience assessments to ensure consistent delivery of the WCLC brand and player experience.
• Build and develop strong relationships with provincial partners and operational stakeholders to support collaboration and execution excellence.
• Lead,coachand develop team members while fostering a culture of accountability, continuousimprovementand player/retailer-first thinking.

Experience & Qualifications

• 7+ years of experience in retail operations, consumer packaged goods (CPG), sales operations, accountmanagementor a related field.
• Proven experience managing retail programs across multiple locations,bannersor territories.
• Experience partnering with retailers to drive sales, improve execution and deliver operational results.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Experience leading cross-functional initiatives involving operations, marketing, product,logisticsand technology
• Strong communication, stakeholdermanagementand relationship-building skills.
• Post-secondary education in Business, Commerce,Marketingor a related discipline is preferred.

Who we are

You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, andoperatelotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories

We knowit’sour people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance. We’dlove to talk to you about how you fit into that.