Gaming Support Analyst

WESTERN CANADA LOTTERY CORPORATION; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

WESTERN CANADA LOTTERY CORPORATION in Winnipeg is seeking an OperationsSupport Analyst to deliver Tier II support for core systems and applications. You will serve as a central contact for vendors and internal users, recommending infrastructure initiatives and maintaining core services.

The role requires post-secondary computer-related education and experience in Tier 2 support, with bonus for ServiceNow, JIRA, Linux, Oracle, and SQL proficiency.

Qualifications

• Post-secondary education in a computer related field or equivalent education & experience.
• Experience in Tier 2 support and escalation processes; ServiceNow and JIRA are a plus.
• Experience with maintaining and supporting a Linux environment with knowledge of Bash scripting.
• Experience in maintaining Oracle and SQL databases; ITIL knowledge/certification would be an asset.

Responsibilities

• Provide Tier II technical support to core business systems and applications.
• Act as central point of contact for vendor and internal users.
• Provide technical recommendations for initiatives and project work.
• Administration of core business systems.
• Provide direct support to the Operations Draw Administration team including shift coverage.
• Document processes and train the Operations team on new procedures, system changes, and best practices.
• Provide on-call support for core systems.

Skills

Analytical thinking

Critical thinking

Interpersonal skills

Decision making

Team collaboration

Lottery industry knowledge

Education

Post-secondary education in computer field or equivalent

Experience in Tier 2 support and escalation processes

Tools

ServiceNow

JIRA

Linux

Bash scripting

Oracle

SQL

ITIL

Job description

We are currently hiring oanOperationsSupport Analyst in Winnipeg to provide Tier II support to WCLC’s core systems, applications and the teams thatutilizethem. As part of our Operationsteamthe Support Analystis responsible forensuringthe availability of our systems as well as providing recommendations for infrastructure initiatives.

Key Accountabilities and Responsibilities

• Provide Tier II technical support to core business systems and applications
• Act ascentral pointof contact for vendor and internal users
• Provide technical recommendations for initiative and project work
• Administration of core business systems
• Provide direct support totheOperations Draw Administration team including shift coverage
• Document processes and train theOperations team on new procedures, system changes, and best practices.
• Provide on-call support forcoresystems

Education and Professional skills/knowledge

• Post-secondary education in a computer related field or equivalent education & experience
• Experience in Tier 2 support and escalation processes.Preference to thosewith experience inServiceNow and JIRA
• Experience withmaintainingand supporting a Linux environment with knowledge of Bash scripting
• ExperienceinmaintainingOracle and SQL databases
• ITIL knowledge/certification would be an asset
• Excellent analytical and critical thinking skills with the ability to make sound decisions
• Strong interpersonal and team building abilities
• Lottery experienceandSGINET lotteryapplicationexperienceisan asset

Who we are

You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, andoperatelotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories

We knowit’sour people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.

We’dlove to talk to you about how you fit into that.