Retail Keyholder

Le Creuset Canada; Vancouver; On-site; CAD 25,000 - 36,000; Part time

Job summary

Le Creuset Canada is seeking a part-time Retail Keyholder in Vancouver to support daily store operations and deliver an exceptional in-store experience. You will help open and close the store, secure the premises, manage cash and POS procedures, and set the tone for customer service.

You’ll assist customers with product selection, demonstrate features, maintain merchandising standards, replenish stock, and train team members.

Qualifications

• Strong customer service and experience in interactions with customers.
• Solid retail sales abilities and working toward store targets.
• Effective communication with customers, team and leadership.
• Willingness to learn about premium cookware and kitchenware products.
• Experience in premium or lifestyle brands is preferred.
• Ability to stand for extended periods and work flexible shifts.
• Reliability, integrity, and comfort with cash handling.
• Basic proficiency with POS systems and learning new store tech.

Responsibilities

• Open and close the store, secure premises and manage cash procedures.
• Assist customers with product selection and demonstrate features.
• Maintain merchandising standards and replenish stock as needed.
• Support training of team members and participate in promotions.
• Collaborate with Store Manager to meet sales and customer experience goals.

Skills

Customer Service

Retail Sales

Communication

Product Knowledge

Premium Brand Experience

Flexible Scheduling

Cash Handling

POS Proficiency

Tools

POS Systems

Job description

Company Description

Le Creuset represents a long-standing tradition of authentic, lasting design in premium cookware and kitchenware. For nearly a century, the brand has been recognized for enduring quality, classic aesthetics, and rigorous craftsmanship across enamelled cast iron, stainless steel, nonstick cookware, dinnerware, tools, and accessories. With 11 retail locations across Canada, Le Creuset is committed to bringing joy to customers who love cooking. Today, it is one of the most sought-after cookware brands in Canada among both professional chefs and home cooks. Choosing Le Creuset is more than selecting cookware; it reflects a lifestyle centered on quality, creativity, and culinary enjoyment.

Role Description

The Retail Keyholder is a part-time, on-site role based in Vancouver, BC, responsible for supporting daily store operations and delivering an exceptional in-store experience. This role includes opening and closing the store, securing the premises, and handling cash and point-of-sale procedures in line with company policies. The Keyholder assists customers with product selection, demonstrates features and benefits, and promotes Le Creuset’s brand values through knowledgeable, friendly service. Day-to-day tasks include driving sales, maintaining merchandising standards, replenishing stock, and ensuring the store environment is clean, organized, and welcoming. The Keyholder also supports training of team members, participates in promotions and events, and collaborates with the Store Manager and colleagues to meet sales and customer experience goals.

Qualifications

• Strong Customer Service and Customer Experience skills, with a focus on engaging, respectful, and solution-oriented interactions.
• Solid Retail Sales abilities, including understanding of sales processes, add-on selling, and working toward individual and store targets.
• Effective Communication skills for interacting with customers, team members, and leadership in a clear, professional manner.
• Demonstrated Product Knowledge or willingness to learn about premium cookware and kitchenware to provide accurate, helpful guidance.
• Previous retail or hospitality experience, preferably in premium or lifestyle brands.
• Ability to stand for extended periods, move merchandise safely, and work flexible shifts, including evenings, weekends, and holidays.
• Reliability, integrity, and comfort with holding keys, managing store opening/closing procedures, and handling cash responsibly.
• Basic proficiency with point-of-sale systems and comfort learning new store technologies.