Keyholder (Part time) - Capilano Mall

Reitmans (Canada) Ltée/Ltd; North Vancouver; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Hours

Career Advancement

Discount on personal purchases

Generous Referral Policy

Referral program

Job summary

A Canadian fashion retailer is seeking a Key Holder in North Vancouver to support management and ensure an exceptional customer experience. The ideal candidate will have over 2 years of retail experience, with strong customer service skills and a passion for fashion. Responsibilities include processing transactions, maintaining store standards, and engaging with customers. Competitive pay starting at $0.80 above minimum wage along with flexible hours and a generous discount on merchandise are offered.

Qualifications

• Minimum of 2 years experience in retail or customer service.
• Strong ability to engage customers and create a welcoming environment.
• Excellent multitasking and organizational skills.
• Passion for fashion and knowledge of current trends.
• Proficient with POS, ERP, ATS systems and MS Office.
• Flexible availability; able to work evenings, weekends, and holidays.
• Ability to stand for long periods and lift up to 40 lbs.

Responsibilities

• Deliver outstanding customer experience to build strong relationships.
• Process transactions efficiently and accurately.
• Maintain merchandising and presentation standards.
• Maintain merchandising and presentation standards on the sales floor.
• Support daily store operations, including opening/closing procedures.
• Offer styling advice and contribute to an engaging environment.

Skills

Customer service skills

Multitasking

Organizational abilities

Fashion sense

Proficient in POS systems

Education

High school diploma

Tools

Microsoft Office Suite

ERP systems

ATS systems

Microsoft Office

Job description

With a strong online presence and more than 200 stores across the country,Reitmansdelivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall. As Reitmans celebrates its 100th anniversary, the proudly Canadian retailer continues its long-standing mission to empower and inspire women through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at Reitmans.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands —Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Qualifications

• 2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Additional Information

What Sets Us Apart

Hiring rateof $0.80 above minimum wage (rate may be greater based on relevant experience)

• Paid Time Off*:Flexible days and vacation time to help you balance school, work and personal life
• Flexible Hours:We adapt to your availability to offer a schedule that fits your needs
• Career Advancement*:Opportunities for professional growth and career development
• Enjoy up to 70% off*on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*:Refer your friends and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

Job Location