Retail Floor Leader — Mentor, Drive Sales & Service

Skechers USA Deutschland; Markham; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Generous discounts on Skechers FOOTWEa

Flexible schedules to support worklife

On-the-job training to strengthen RETC

Opportunities for career advancement

Additional Benefits & Perks to be revi

Wellness programs

Job summary

Skechers, a global footwear and lifestyle brand, is seeking a Key Holder (Floor Leader) to join our Ontario location. In this entry-level retail leadership role, you will support store operations, mentor teammates, and help deliver outstanding customer service while maintaining Skechers’ premium shopping environment.

You will oversee daily openings and closings, drive sales targets through effective selling, manage merchandising, stock, and customer experiences, and pursue career growth within a

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Communication skills

Problem solving

Organized

Education

High school diploma

Job description

Skechers, a global footwear and lifestyle brand, is seeking a Key Holder (Floor Leader) to join our Ontario location. In this entry-level retail leadership role, you will support store operations, mentor teammates, and help deliver outstanding customer service while maintaining Skechers’ premium shopping environment.

You will oversee daily openings and closings, drive sales targets through effective selling, manage merchandising, stock, and customer experiences, and pursue career growth within a