Retail Floor Leader: Service, Ops & Team Mentoring

Skechers USA Ltd.; CrossIron; On-site; CAD 25,000 - 35,000; Full time

Benefits offered by this job

Discounts

Flexible schedules

Training

Career advancement

Job summary

Skechers USA Ltd. is seeking a Floor Leader to supervise daily store operations, mentor the team, and drive excellent customer service in a fast-paced retail environment. This entry-level management role offers opportunities for career growth within a global brand.

You will lead opening/closing procedures, ensure security and operational standards, and actively contribute to achieving sales targets while delivering the premium Skechers shopping experience.

Qualifications

• Experience in retail leadership roles is preferred but not required.
• Strong communication and interpersonal skills are essential.
• Ability to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Customer Service Management: engage with customers to provide expert product advice and a great shopper experience.
• Retail Leadership: oversee daily store operations, opening/closing procedures and store standards.
• Team Leadership: mentor team members in customer service, sales and daily operations.
• Sales and Goals: contribute to store and individual targets with effective selling techniques.
• Store Operations: merchandise planning, restocking, and maintaining cleanliness of the store.
• Problem Solving: identify and resolve in-store issues to ensure smooth operations.

Skills

Customer service

Sales skills

Communication

Team mentorship

Education

High school diploma

Job description

Skechers USA Ltd. is seeking a Floor Leader to supervise daily store operations, mentor the team, and drive excellent customer service in a fast-paced retail environment. This entry-level management role offers opportunities for career growth within a global brand.

You will lead opening/closing procedures, ensure security and operational standards, and actively contribute to achieving sales targets while delivering the premium Skechers shopping experience.