Retail Experience Lead: Customer Champion & Coach

Happy Dayz Inc.; Yorkton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Team member discount

Perkopolis access

Goodlife access

Job summary

Happy Dayz Inc. in Yorkton, Saskatchewan is seeking a Retail Experience Lead who will open and close the store, supervise shift staff, and maintain store standards to deliver outstanding customer service.

You will oversee cash handling, alarms, onboarding and training, and escalate issues to management, while building a motivated team focused on high service levels and compliance with company policies. The role requires strong communication, problem-solving, and the ability to adapt in a

Qualifications

• 2 years of experience in the retail industry.
• High school diploma or GED required.
• Experience in all aspects of customer service.
• Clear criminal record.
• Provincial Cannabis Certification.

Responsibilities

• Open and Close retail store, including activating and deactivating alarms.
• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
• Assist with team member onboarding, training, and continuous education.
• Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
• Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
• Ensure all customer complaints are addressed and handled professionally.
• Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Where necessary, identify and suggest technology solutions to meet evolving customer needs.
• Escalate team member issues to direct manager.
• Act as a steward of education and compliance.

Skills

Retail sales

Customer service

Team leadership

Communication

Problem solving

Alarm systems

Learning software

Data entry

Conflict resolution

Time management

Cash management

Education

High school diploma or GED

Provincial Cannabis Certification

Tools

Sales software

Job description

Happy Dayz Inc. in Yorkton, Saskatchewan is seeking a Retail Experience Lead who will open and close the store, supervise shift staff, and maintain store standards to deliver outstanding customer service.

You will oversee cash handling, alarms, onboarding and training, and escalate issues to management, while building a motivated team focused on high service levels and compliance with company policies. The role requires strong communication, problem-solving, and the ability to adapt in a