Store Experience Lead: Elevate Service & Operations

Whitehorse Chamber; Canada; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Team member discount

Wellness program

Internal learning & development

Job summary

Whitehorse Chamber is seeking a Retail Experience Lead to supervise daily store operations, greet customers, and drive exceptional service. The role includes opening/closing duties, cash handling, and maintaining presentation standards while guiding and educating staff.

You will onboard and train team members, enforce policies, address customer concerns, and contribute to sales strategies. Strong retail knowledge and communication skills are essential.

Qualifications

• Strong knowledge of retail sales principles, methods, practices.
• Ability to guide, educate and motivate employees.
• Experience in customer service and cash handling.
• Familiarity with security alarm systems.
• Ability to learn and adapt to sales software quickly.
• Proven data entry, data editing and typing skills.
• Excellent organizational and time management abilities.
• Clear criminal record if required for role.

Responsibilities

• Open and Close retail store, including activating and deactivating alarms.
• Greet and assist customers, modeling exemplary conduct to staff.
• Provide high level customer service, build relationships, suggest products.
• Assist with onboarding, training, and ongoing education of staff.
• Maintain standards of service, policies, and procedures.
• Address customer complaints professionally and escalate as needed.
• Support sales strategies and motivate team to hit targets.
• Communicate policy/procedure changes affecting customers.
• Identify tech solutions to meet evolving customer needs.
• Escalate team issues to the direct manager and educate on compliance.

Skills

Retail principles

Team leadership

Customer service

Sales software

Data entry

Conflict resolution

Time management

Cash handling

Training & onboarding

Alarm systems handling

Education

High school diploma or GED

Provincial Cannabis Certification

Tools

Security alarms

Job description

Whitehorse Chamber is seeking a Retail Experience Lead to supervise daily store operations, greet customers, and drive exceptional service. The role includes opening/closing duties, cash handling, and maintaining presentation standards while guiding and educating staff.

You will onboard and train team members, enforce policies, address customer concerns, and contribute to sales strategies. Strong retail knowledge and communication skills are essential.