Retail Coordinator

Tourism Kelowna; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits after probation

Parking next to site

Job summary

The Tourism Kelowna Retail Coordinator supports the Kelowna Visitor Centre by coordinating the retail and consignment program, sourcing products, managing inventory, and driving retail activations.

You will lead and mentor Community Specialists and volunteers, ensure excellent visitor service, and help meet sales goals while aligning with Tourism Kelowna’s values. Must be Kelowna-based and able to work flexible hours including evenings and weekends.

Qualifications

• Experience in retail operations, merchandising, inventory management, customer service, tourism or hospitality.
• Strong customer service, communication and relationship-building skills.
• Demonstrated leadership, decision-making and team coordination abilities.
• Strong organizational skills with ability to manage multiple priorities.
• Experience managing inventory, retail purchasing, merchandising and sales performance.
• Experience with POS systems, inventory systems, CMS or CRM is an asset.

Responsibilities

• Coordinate Tourism Kelowna’s retail and consignment program, including product selection, ordering, inventory management and merchandising.
• Manage relationships with retail vendors, consignment partners, and service providers.
• Maintain inventory, forecasting, reporting and restocking requirements.
• Identify and evaluate new products, retail opportunities and sales initiatives.
• Develop and deliver retail activations, promotions and initiatives to boost visitation and sales.
• Provide leadership and support to Community Specialists and volunteers; assist with administrative duties and scheduling.

Skills

Retail operations

Customer service

Leadership

Organization

Inventory management

Sales performance

Tools

POS systems

Inventory systems

CMS/CRM systems

Job description

• Open to International applicants with valid Canadian Work permits: No

Position Type: Full-time, Temporary (16-month Maternity Leave Coverage)
Anticipated Term Start: Late August / Early September 2026
Anticipated Term End: Early February 2028

Compensation: $45,000-$55,000, includes comprehensive benefits package following successful completion of 3-month probationary period.

Work Location: Kelowna Visitor Centre (must be Kelowna based)

JOB OVERVIEW:

Reporting to the Manager of Community & Visitor Engagement, the Retail Coordinator is responsible for coordinating Tourism Kelowna’s retail and consignment program while supporting visitor servicing operations at the Kelowna Visitor Centre.

This position plays a key role in driving retail performance through product selection and sourcing, product development, vendor relations, merchandising, inventory management, and promotional activities.

The Retail Coordinator also provides leadership and support to Community Specialists and volunteers while contributing to a positive visitor experience and Tourism Kelowna’s community engagement objectives.

Requires consistent alignment with, and commitment to, Tourism Kelowna’s values.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES:

Retail Operations

• Coordinate Tourism Kelowna’s retail and consignment program, including product selection and sourcing, product ordering, inventory management, and merchandising.
• Manage relationships with retail vendors, consignment partners, and service providers.
• Maintain inventory, product forecasting, inventory reporting, and restocking requirements.
• Identify and evaluate new products, retail opportunities, and sales initiatives.
• Develop and deliver retail activations, promotions, and initiatives that support Visitor Centre visitation and retail sales.
• Monitor retail performance and support achievement of established sales goals and key performance indicators.

Customer Service & Visitor Engagement

• Provide exceptional customer service and destination information to visitors and residents.
• Support Tourism Kelowna’s goal of enhancing the visitor experience and community engagement.
• Maintain a high level of product knowledge and destination awareness.
• Support the planning and execution of Visitor Centre events, promotions, and special initiatives.

Leadership & Coordination

• Provide day-to-day guidance, mentorship, and support to Community Specialists, volunteers, and retail team members.
• Act as a primary point of contact during the absence of the Manager or Director.
• Assist with administrative duties, reporting, scheduling support, and operational coordination.
• Participate in staff meetings, training sessions, and professional development opportunities.
• Perform other duties as assigned.

SKILLS & QUALIFICATIONS

• Previous experience in retail operations, merchandising, inventory management, customer service, tourism, or hospitality.
• Strong customer service, communication, interpersonal, and relationship-building skills.
• Demonstrated leadership, decision-making, and team coordination abilities.
• Strong organizational skills with the ability to manage multiple priorities and projects concurrently.
• Experience managing inventory, retail purchasing, merchandising, and sales performance.
• Experience working with point-of-sale systems, inventory systems, content management systems, or customer relationship management systems is considered an asset.
• Demonstrated initiative, professionalism, and commitment to continuous improvement.
• Knowledge of Kelowna, Central Okanagan, and tourism experiences is considered an asset.
• Ability to work effectively both independently and as part of a team.
• Ability to lift and move boxes weighing up to 30 lbs.
• Valid Class 5 Driver’s Licence required.
• Ability to work a flexible schedule including evenings, weekends, and statutory holidays.

45,000 - 55,000

Other Perks/Benefits

• Includes comprehensive benefits package following successful completion of 3-month probationary period.
• Parking provided next to site.