Retail & Visitor Experience Coordinator

Tourism Kelowna; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits after probation

Parking next to site

Job summary

The Tourism Kelowna Retail Coordinator supports the Kelowna Visitor Centre by coordinating the retail and consignment program, sourcing products, managing inventory, and driving retail activations.

You will lead and mentor Community Specialists and volunteers, ensure excellent visitor service, and help meet sales goals while aligning with Tourism Kelowna’s values. Must be Kelowna-based and able to work flexible hours including evenings and weekends.

Qualifications

• Experience in retail operations, merchandising, inventory management, customer service, tourism or hospitality.
• Strong customer service, communication and relationship-building skills.
• Demonstrated leadership, decision-making and team coordination abilities.
• Strong organizational skills with ability to manage multiple priorities.
• Experience managing inventory, retail purchasing, merchandising and sales performance.
• Experience with POS systems, inventory systems, CMS or CRM is an asset.

Responsibilities

• Coordinate Tourism Kelowna’s retail and consignment program, including product selection, ordering, inventory management and merchandising.
• Manage relationships with retail vendors, consignment partners, and service providers.
• Maintain inventory, forecasting, reporting and restocking requirements.
• Identify and evaluate new products, retail opportunities and sales initiatives.
• Develop and deliver retail activations, promotions and initiatives to boost visitation and sales.
• Provide leadership and support to Community Specialists and volunteers; assist with administrative duties and scheduling.

Skills

Retail operations

Customer service

Leadership

Organization

Inventory management

Sales performance

Tools

POS systems

Inventory systems

CMS/CRM systems

Job description

The Tourism Kelowna Retail Coordinator supports the Kelowna Visitor Centre by coordinating the retail and consignment program, sourcing products, managing inventory, and driving retail activations.

You will lead and mentor Community Specialists and volunteers, ensure excellent visitor service, and help meet sales goals while aligning with Tourism Kelowna’s values. Must be Kelowna-based and able to work flexible hours including evenings and weekends.