Retail Associate - Winter 2026/27

Sunshine Village Corporation; Banff; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Sunshine Village Corporation in Banff, AB is seeking a Retail Associate to engage guests, educate them about products, and create an exciting in-store experience, driving engagement with colleagues and upholding Sunshine standards.

This role requires clear English communication, flexibility with weekends/holidays, and a passion for skiing or snowboarding; prior retail or warehouse experience is a plus, with an indoor alpine environment.

Qualifications

• Excellent time-management and reliability.
• Prepared to work a flexible schedule (weekends, holidays).
• Must communicate effectively in English, both written and verbal.
• Must be neat, punctual, and dependable.
• Passion for skiing and/or snowboarding.
• Detail oriented and highly organized.

Responsibilities

• Present on the retail floor and energized.
• Educate products to guests and community.
• Advocate for Banff Sunshine Village values and guest experience.
• Uphold brand image consistent with Sunshine standards.
• Maintain store standards and complete tasks before shift end.
• Participate in inventory counts to standard.

Skills

Customer service

Product knowledge

Retail experience

MS Office

Tools

MS Office

Job description

Description:

Our retail associates will engage and connect with our guests providing world-a class guestexperience. This role is required to be a product expert, using product knowledge to educateand inspire our guests. This role not only sells but is also passionate to create excitement forour guests and drive engagement in other associates. Execute operational processes efficientlyand uphold job-role standards as well as store standards. With excellent communication, thisrole will communicate with the Assistant Supervisor and Assistant Retail Director throughoutthe day to allow for a seamless, effective, and efficient work environment. This is a physicallydemanding position requiring some manual labour, lifting, carrying and standing for longperiods of time.

Our Associate emanates the mountain culture, is passionate about snow sports, and is committed to creating amazing experiences for those around them

Job Functions:

• Present on the retail floor always encouraged and energized.
• Passionately educates our product to our guests, community on the retail floor.
• Takes a stand as an advocate for Banff Sunshine Village’ values and guest experience.
• Ensure your upholding brand image consistent with Sunshine standards.
• Maintaining store standard and completing delegated tasks prior to ending their shift.
• This position will be participating in the physical counting process to standard and makesure all inventory is counted and counted properly.

Other duties may be requested and assigned from time to time.

Experience/Requirements:

• Excellent time-management an asset.
• Prepared to work a flexible schedule (weekends, holidays, additional time during busy periods).
• Must communicate effectively in English, both written and verbally.
• Must be neat, alert, punctual, and dependable.
• Must maintain professional conduct when in uniform and when acting as a company representative.
• Have a passion for skiing and or snowboarding.
• Past retail or warehouse experience is an asset.
• Working knowledge of MS Office (Word, Excel, and Outlook)
• Detail oriented and highly organized.
• Positive attitude and contagious enthusiasm for Sunshine Village, Snowsports andpeople.
• A willingness to learn, and adapt to changing situations

Additional Considerations:

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This is primarily an indoor position, but is in a remote, alpine environment and employees must wear appropriate footwear and layers for the conditions. Some uniform pieces are provided.
• This position at times works alone, handles cash, and personal information.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.