Retail Associate – Winter 2026/27

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 21,000 - 32,000; Full time

Job summary

Canadian Rocky Mountain Resorts’ Banff Sunshine Village is seeking a friendly Retail Associate to deliver world‑class guest experiences on the retail floor. You will educate guests about products, inspire excitement, and represent the Sunshine Village brand with enthusiasm.

This is a physically demanding role requiring standing for long periods, some lifting and carrying, and strong teamwork with the Assistant Supervisor and Assistant Retail Director to ensure a seamless, engaging guest

Qualifications

• Must be able to stand for long periods.
• Excellent communication skills to engage guests.
• Physically demanding role with lifting and carrying.

Responsibilities

• Present on the retail floor, energized and ready to assist guests.
• Passionately educate our products to guests and the community on the retail floor.
• Advocate for Banff Sunshine Village values and guest experience.
• Uphold brand image in line with Sunshine standards.
• Maintain store standards and complete delegated tasks before shift ends.
• Participate in physical inventory counting to ensure accuracy.
• Other duties may be requested and assigned from time to time.

Skills

Customer service

Communication

Product knowledge

Guest engagement

Job description

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information…

Description

Our retail associates will engage and connect with our guests providing world‑a class guest experience. This role is required to be a product expert, using product knowledge to educate and inspire our guests. This role not only sells but is also passionate to create excitement for our guests and drive engagement in other associates. Execute operational processes efficiently and uphold job‑role standards as well as store standards. With excellent communication, this role will communicate with the Assistant Supervisor and Assistant Retail Director throughout the day to allow for a seamless, effective, and efficient work environment. This is a physically demanding position requiring some manual labour, lifting, carrying and standing for long periods of time.

Our Associate emanates the mountain culture, is passionate about snow sports, and is committed to creating amazing experiences for those around them.

Job Functions

• Present on the retail floor always encouraged and energized.
• Passionately educates our product to our guests, community on the retail floor.
• Takes a stand as an advocate for Banff Sunshine Village’ values and guest experience.
• Ensure your upholding brand image consistent with Sunshine standards.
• Maintaining store standard and completing delegated tasks prior to ending their shift.
• This position will be participating in the physical counting process to standard and make sure all inventory is counted and counted properly.
• Other duties may be requested and assigned from time to time.