Restoration Project Manager

ServiceMaster Clean of Fraser Valley; Innisfil; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Restoration Project Manager to lead restoration efforts in the Niagara Falls area. In this pivotal role, you will manage projects, ensuring customer satisfaction while overseeing production crews. You'll play a crucial part in helping clients recover from fire and water damage, making a real difference in their lives. With a focus on team development and operational excellence, this position offers a chance to grow within a supportive environment. If you're passionate about service and leadership, this opportunity could be your next career step!

Benefits

Training and development programs

Opportunity for industry certifications

Competitive pay rate

Qualifications

• Experience in cleaning/restoration is essential for this role.
• Strong communication and management skills are necessary.

Responsibilities

• Oversee all aspects of restoration projects and production crews.
• Ensure customer satisfaction and manage project scopes and estimates.
• Participate in recruiting, hiring, and training production teammates.

Skills

Effective communication

Intermediate math skills

Computer skills

Experience in cleaning/restoration

Team management

Education

High school diploma/GED

Tools

Proprietary software

Computer hardware

Job description

Restoration Project Manager

SERVPRO of North Niagara County Restoration Project Manager

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of (__), you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Primary Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors and insurance representatives
• Manage production expenses including equipment, vehicles and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Participate in recruiting, hiring and training production teammates

Position Requirements:

• Effective written and oral communication with intermediate math and computer skills
• Experience in cleaning/restoration required
• High school diploma/GED
• Valid drivers license required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate: Competitive salary based on experience.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO Franchise is Independently Owned and Operated. Revised 10/20

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.