Restaurant supervisor

McDonald's; Edmonton; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Night shift premium

Learning/training paid by employer

Job summary

McDonald's is seeking a supervisor to oversee kitchen staff, ensure quality and timely meal preparation, and address customer concerns in a fast-paced restaurant environment.

The role requires secondary education and 2–3 years of experience, with opportunities for training and career progression within a busy fast-food setting.

Qualifications

• Education: Secondary (high) school graduation certificate.
• Experience: 2 years to less than 3 years.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.
• Prepare food order summaries for chef.
• Supervise and check assembly of trays.
• Supervise and check delivery of food trolleys.
• Establish work schedules.

Skills

Experience 2-3y

Education

Secondary (high) school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years
• Odours
• Wet/damp
• Hot

• Work Term: Permanent
• Work Language: English
• Hours: 35 to 80 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Work site environment

• Noisy
• Odours
• Wet/damp
• Hot

Work setting

• Fast food outlet or concession
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules

Supervision

• Food service counter attendants and food preparers
• Kitchen and food service helpers
• 16-20 people

Certificates, licences, memberships, and courses

• Food Safety Certificate
• Safe Food Handling certificate

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Employment terms options

• Early morning

Government programs

• Recognized employer

Employment terms options

• Evening
• Shift

Employment terms options

• Flexible hours
• Morning
• Night
• On call
• Day
• Weekend
• Overtime available

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Group insurance benefits
• Night shift premium

Other Benefits

• Learning/training paid by employer

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities