Restaurant Shift Lead - Service & Training

Ontario Trillium Foundation; Summerland; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Job summary

Tim Hortons is seeking a Restaurant Supervisor to lead a diverse team in a fast-paced environment. You will train staff to deliver exceptional service, maintain quality and cleanliness, and support day-to-day operations under owner/manager guidance.

The role emphasizes training, adherence to brand standards, and proactive guest service to ensure a positive dining experience.

Qualifications

• 1 year to less than 2 years of experience in quick service/restaurant supervision.

Responsibilities

• Supervise each shift ensuring the team has tools to succeed.
• Follow Tim Hortons standards for product prep and equipment guidelines.
• Train and coach a diverse team to uphold high standards of operation.
• Promote a respectful team environment with open communication.
• Handle guest concerns as they arise.
• Ensure optimal employee coverage during busy periods.

Skills

Team leadership

Customer service

Staff training

Communication

Job description

Description

Join our growing team! We are looking for a Supervisor!

As a Restaurant Supervisor, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner and Managers in the day-to-day operations of a fast paced restaurant.

In this position you will:

• Supervise each shift by ensuring your team has all the tools they need to succeed
• Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
• Train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation
• Promote a respectful team environment and supervise team members with open communication and understanding
• Handle guest concerns when they arise
• Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods and maintain optimal customer service levels

Why work for us?

• Fast paced work environment
• Potential to grow
• Medical Dental Benefits

Requirements

1 year to less than 2 years

Company Information

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.