Restaurant Shift Lead

The Atlas Hotel; Regina; On-site; CAD 22,000 - 23,000; Full time

Benefits offered by this job

Free parking

Daily crew lunches

Health benefits

Staff events

Other perks

Job summary

The Atlas Hotel in Regina is seeking a Shift Lead to oversee the DISH Restaurant and room service operations, elevating food and beverage experiences for guests. You will lead floor operations, mentor new trainees, and ensure service standards, cleanliness, and an exceptional guest experience during your shift.

The role requires 2+ years in F&B, strong teamwork, excellent guest interaction, and the ability to resolve issues professionally with empathy.

Qualifications

• Minimum 2 years of experience in Food & Beverage.
• Willing to work shoulder-to-shoulder with the team.
• Proficient in using Point of Sale (POS) systems.

Responsibilities

• Lead floor operations for DISH, providing hands-on support with serving, food running, and guest service while ensuring smooth shift execution and team coordination.
• Step in to support room service when necessary.
• Serve as the alternate mentor to assess new trainees through floor shadowing and skills evaluations.
• Address escalated service recovery situations promptly during shifts.
• Support the team in maintaining service standards, cleanliness, and an exceptional guest experience throughout the shift.

Skills

Interpersonal skills

Guest service

Team coordination

Education

Serve It Right certificate

Tools

POS systems

Job description

• Pay or shift range: $16 CAD to $16.50 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Are you a hospitality enthusiast with a flair for the food and beverage industry? If you are seeking an exciting role in a vibrant workplace, look no further than Regina's coolest independent hotel (hint- it's us)! We're on the hunt for a fun and energetic Shift Lead to join our awesome Food & Beverage crew!

Your mission? Step in to assist in overseeing the DISH Restaurant, and Room Service operations, and elevate our food & beverageexperiences to new heights.

Your Primary Accountabilities Include:

• Lead floor operations for DISH, providing hands-on support with serving, food running, and guest service while ensuring smooth shift execution and team coordination.
• Step in to support room service when necessary.
• Serve as the alternate mentor to assess new trainees through floor shadowing and skills evaluations.
• Address escalated service recovery situations promptly during shifts.
• Support the team in maintaining service standards, cleanliness, and an exceptional guest experience throughout the shift.

Qualifications:

• Minimum 2 years of experience in the Food & Beverage industry.
• Strong hands-on approach and willingness to work shoulder-to-shoulder with the team.
• Proficient in using Point of Sale (POS) systems.
• Excellent interpersonal skills and a passion for engaging with the public.
• Ability to resolve customer issues with professionalism and empathy.
• Flexibility to primarily work evening shifts, including weekends, while being adaptable to daytime shifts as needed.
• You have a Serve It Right Certificate or are willing to obtain it.

About Us:

As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.

Ready to dive into the thrilling world of food & beverage?