Restaurant Service Manager

Cascades Casino Resort; City of Langley; On-site; CAD 53,000; Full time

Job summary

An exciting opportunity awaits at a dynamic entertainment venue where you will manage Match operations and ensure exceptional customer service. As a Match Service Manager, you will lead a dedicated team, drive profitability, and create memorable experiences for guests. With a focus on building client relationships and promoting events, you will play a crucial role in enhancing the property's reputation. Join a company that values your contributions and offers a supportive work environment, alongside opportunities for growth and development in the thriving gaming and entertainment industry. Your career journey starts here!

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Supportive work environment

Qualifications

• 3+ years supervisory experience in a high-volume restaurant.
• Excellent communication and problem-solving skills required.

Responsibilities

• Oversee Match operations and maintain client loyalty.
• Supervise shift operations and ensure excellent service.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Detail Oriented

Education

High School Diploma or Equivalent

World Host/Super Host Certificate

Tools

Point of Sale System

Microsoft Word

Spreadsheet Software

Presentation Software

Job description

Job Type: Full-Time

Job Rate: $53,000/year

The Gateway to Your Future

The Match Service Manager oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients. Builds client network and property reputation through in-person and online marketing and through traditional and social media. Drives the success of our eatery and public house through the promotion of events and products. Ensures premier customer service and product knowledge to our guests.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of restaurant operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation's needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Serving It Right and company policies on guest's consumption of alcohol.

What You Bring

• Three years supervisory experience in a high-volume, full-service restaurant and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Excellent communication skills, both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem-solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.