Restaurant Operations Lead — High-Volume Italian Concepts

Eataly; Canada; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Referral bonus program

Job summary

Eataly Canada is seeking a General Manager of Restaurants to oversee front-of-house operations across multiple venues in a high-volume environment. You will lead restaurant managers, drive profitability, and ensure world-class guest experiences in line with company values.

The role requires extensive FOH leadership, strong communication and problem-solving skills, and a background in Italian cuisine. On-site, Ontario-based, with competitive compensation and benefits.

Qualifications

• 6+ years of front of house management experience in a high-volume, fast-paced restaurant.
• Exceptional communication, leadership, motivational and team-building skills.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian cuisine and wine highly preferred.
• Must hold a valid Smart Serve.
• Bachelor’s Degree is considered an asset.

Responsibilities

• Organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
• Prepares weekly updates on restaurants, and collaborates closely with corporate and senior leaders to plan activities and achieve goals
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Skills

Front of house management

Leadership

Communication

Problem solving

Analytical thinking

Education

Bachelor’s Degree asset

Tools

Microsoft Office

Job description

Eataly Canada is seeking a General Manager of Restaurants to oversee front-of-house operations across multiple venues in a high-volume environment. You will lead restaurant managers, drive profitability, and ensure world-class guest experiences in line with company values.

The role requires extensive FOH leadership, strong communication and problem-solving skills, and a background in Italian cuisine. On-site, Ontario-based, with competitive compensation and benefits.