Restaurant Operations Lead - Build Teams & Guest Experience

A L E; Golden; On-site; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Medical and Dental Benefit

Cell phone allowance

Bonus 7.5% of salary

Group RRSP

AD&D

Job summary

A&W Restaurants in Golden, BC, is seeking a permanent full-time Assistant Manager to support daily operations and drive guest satisfaction. The role involves overseeing restaurant standards, staff supervision, and adherence to health and safety requirements, with opportunities for professional growth.

You will partner with the Manager to manage P&L, staffing, and service quality, while promoting teamwork and a positive workplace culture in a busy, guest-focused environment.

Qualifications

• Strong interpersonal and leadership skills with supervisory experience.
• Proficiency in all restaurant operational positions.
• Knowledge of Restaurant Operating Systems and Standards.
• FOODSAFE Level 1 required; Level 2 preferred.
• High school diploma or equivalent; hospitality training preferred.
• Proficiency with POS systems, Windows 11, and MS365 Business.

Responsibilities

• Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control.
• Assist in reviewing weekly P&L statements and managing food, labour, and operational costs.
• Maintain A&W operational standards and participate in reviews and improvement initiatives.
• Ensure compliance with WorkSafeBC, public health, and ESA requirements.
• Assist with staff scheduling and oversee shift deployment.
• Promote team engagement and a positive workplace climate.

Skills

Leadership

Interpersonal skills

Supervisory experience

POS systems

Windows 11

MS365 Business

Communication

Problem-solving

Education

Secondary School Certificate or equivalent

FOODSAFE Level 1

First Aid (Basic/Intermediate)

Hospitality training preferred

Tools

POS systems

Windows 11

MS365 Business

Job description

A&W Restaurants in Golden, BC, is seeking a permanent full-time Assistant Manager to support daily operations and drive guest satisfaction. The role involves overseeing restaurant standards, staff supervision, and adherence to health and safety requirements, with opportunities for professional growth.

You will partner with the Manager to manage P&L, staffing, and service quality, while promoting teamwork and a positive workplace culture in a busy, guest-focused environment.