Restaurant Assistant Manager

One Therapy Network; Williams Lake; On-site; CAD 42,000 - 47,750; Full time

Benefits offered by this job

Medical/Dental Benefits

Quarterly Bonus

Group RRSP

Job summary

A well-known restaurant franchise is looking for a dedicated Assistant Manager in Williams Lake, BC. In this role, you will support the Manager in overseeing shift operations, ensuring high standards of customer service, compliance with health regulations, and staff training. Ideal candidates should possess strong leadership skills, supervisory experience, and a high school diploma. This position offers a competitive salary of $47,750 plus benefits and bonuses.

Qualifications

• Strong supervisory experience in a restaurant environment.
• Knowledge of Restaurant Operating Systems and Standards.
• Certification in Basic or Intermediate First Aid.

Responsibilities

• Support the Manager in overall shift operations.
• Recruit and train staff while addressing performance issues.
• Ensure compliance with health and food safety standards.

Skills

Interpersonal skills

Leadership skills

Operational expertise

Problem-solving

Customer focus

Education

High school diploma or equivalent

Hospitality training

Tools

POS systems

Windows 11

MS365 Business

Job description

Overview

A&W Restaurants in Williams Lake, BC, located at 1039 Highway 97 South, Williams Lake, BC V2G 2W3, is looking for permanent full-time Assistant Manager to start immediately.

Compensation: $47,750 per annum, depending upon experience and/or completion of in-house training. Base salary of $42,000. Potential Quarterly Bonus: 7.5% of salary.

Benefits: include an extensive single or family Medical/Dental Benefit which comprises of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Long Term Disability, Basic and Optional Life, AD&D, along with an optional Group RRSP.

The McMurray Group is a franchise company with 40+ A&W restaurants extending across British Columbia and the Yukon Territories. We take pride in offering our employees a job like no other, and a work environment that can’t be found anywhere else. Our working environment is based on respect and listening. Everyone’s efforts and results are recognized and celebrated.

Role

The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and health/employment regulations, and ensuring smooth operations during the Manager’s absence.

The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning, organizing, directing, controlling, and evaluating operations; supervising and training staff; and ensuring adherence to food safety and health standards.

Responsibilities

Operations

• Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control.
• Assist in reviewing weekly P&L statements and managing food, labour, and operational costs.
• Maintain A&W operational standards and participate in reviews and improvement initiatives.
• Ensure compliance with WorkSafeBC, public health, and ESA requirements.
• Assist with staff scheduling and oversee shift deployment.
• Support maintenance of equipment and facility systems, and coordinate repairs.
• Promote team engagement and a positive workplace climate.
• Ensure compliance with sanitation, hygiene, and food-handling practices.

Human Resources

• Recruit and train hourly staff; support supervisory hiring.
• Address performance issues and participate in discipline as needed.
• Mentor staff for future leadership roles.
• Lead team meetings when delegated and support communication.
• Ensure payroll and scheduling compliance with provincial standards.
• Promote a safe and motivating work environment.
• Document and report critical incidents.
• Assist with Health & Safety meetings and follow‑up on corrective actions.
• Maintain knowledge of HR policies and enforce them consistently.
• Assist with daily, weekly, and period-end accounting tasks.
• Support inventory control, ordering, waste tracking, and cost management.
• Apply cash, food, and labour cost control practices.
• Help achieve profitability through cost control and efficiency.
• Support accurate sales forecasting and strategies to meet targets.
• Monitor revenues and support adjustments when necessary.

Customer Service

• Maintain high standards of cleanliness, sanitation, and food safety.
• Ensure high-quality guest service through effective staff positioning.
• Assist with local store marketing activities.
• Address guest concerns using the service recovery program.
• Ensure team appearance and conduct meet A&W standards.
• Monitor guest satisfaction metrics and support improvements.
• Resolve customer issues and ensure compliance with health and safety rules.

Qualifications & Requirements

• Strong interpersonal and leadership skills with supervisory experience.
• Proficiency in all restaurant operational positions.
• Knowledge of Restaurant Operating Systems and Standards.
• Interest in developing and supporting team members.
• Ability to perform basic accounting and administrative duties.
• Basic or Intermediate First Aid certification.
• High school diploma or equivalent; hospitality training preferred.
• Proficiency with POS systems, Windows 11, and MS365 Business.
• Leadership & People Development
• Operational Expertise
• Customer Focus
• Decision-Making
• Communication Skills
• Problem-Solving

Working Conditions

• Fast-paced food service environment.
• Standing for extended periods; occasional lifting up to 25 lbs.
• Repetitive motion and lateral stepping.
• Flexible availability including evenings, weekends, holidays.
• Responsible for full restaurant oversight during operating hours.