Restaurant Operations Lead

Pho City; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Pho City in Calgary seeks an on-site Operations Manager to oversee daily hospitality operations, manage staff, and ensure safety standards. The role focuses on delivering high-quality service, coordinating catering and facility use, and driving marketing initiatives.

The ideal candidate has an education in hospitality or related field and 2–3 years of experience. This position requires on-site work at our Calgary location with strong customer and supplier engagement.

Qualifications

• Post-secondary education in hospitality, food service, or a related field is preferred.
• Experience in supervising staff and coordinating daily operations is a plus.

Responsibilities

• Determine type of services to be offered and implement operating procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Skills

Client focus

Excellent oral communication

Organized

Team player

Attention to detail

Interpersonal skills

Education

College/CEGEP

Job description

Pho City in Calgary seeks an on-site Operations Manager to oversee daily hospitality operations, manage staff, and ensure safety standards. The role focuses on delivering high-quality service, coordinating catering and facility use, and driving marketing initiatives.

The ideal candidate has an education in hospitality or related field and 2–3 years of experience. This position requires on-site work at our Calgary location with strong customer and supplier engagement.