Restaurant manager

McDonald's; North Vancouver; On-site; CAD 100,000 - 500,000; Full time

Benefits offered by this job

Group insurance benefits

Mentorship programs for newcomers

Career development opportunities

Job summary

McDonald's North Vancouver is seeking an experienced manager to oversee daily restaurant operations and lead a team to deliver great customer service. You will monitor staff performance, implement efficient procedures, balance cash, and ensure accurate reporting in a fast-paced setting.

With 2–3 years of management experience and a college/CEGEP education, you will drive inventory control, negotiate with suppliers, and uphold health and safety standards while maintaining quality and guest

Qualifications

• 2–3 years of relevant management experience.
• Post-secondary education in business or hospitality preferred.
• Proven ability to supervise staff and manage cash controls.

Responsibilities

• Monitor staff performance.
• Determine services to offer and implement procedures.
• Balance cash and prepare cash reports.
• Conduct performance reviews.
• Cost products and services.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Negotiate supplier arrangements for food and other supplies.
• Address customer complaints and provide service.

Skills

Staff supervision

Customer service

Budgeting

Inventory control

Cash handling

Health & safety

Negotiation

Leadership

Communication

Education

College/CEGEP

Tools

Accounting software

MS Excel

MS Office

POS system

Electronic cash register

Spreadsheet

Job description

• Experience: 2 years to less than 3 years

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: College/CEGEP
• Experience: 2 years to less than 3 years

Budgetary responsibility

• $100,001 - $500,000

Tasks

• Monitor staff performance
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

Supervision

• More than 20 people

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Excel
• MS Office
• MS Windows
• Point of sale system
• Spreadsheet

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Early morning
• Evening
• Shift

Employment terms options

• Flexible hours
• Morning
• Night
• Day
• Weekend

Financial benefits

• Group insurance benefits

Other Benefits

• Other benefits

Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities