Café manager

Tim Hortons Québec; Halifax; On-site; CAD 38,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Parking available

Learning/training paid by employer

Group insurance benefits

Job summary

Tim Hortons Québec is seeking a Restaurant Supervisor to lead daily operations at a Tim Hortons location in an urban area of Canada.

You will plan schedules, monitor finances, recruit and train staff, and ensure health and safety standards are met.

Qualifications

• Secondary school graduation certificate required.
• 1 year to less than 2 years of experience in restaurant/food service.
• First Aid, WHMIS, CPR, Safe Food Handling, and Food Safety certificates are required or requested.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits.
• Evaluate daily operations.
• Monitor revenues to determine labour cost.
• Monitor staff performance.
• Plan and organize daily operations.
• Recruit staff.
• Set staff work schedules.
• Supervise staff.
• Train staff.
• Balance cash and complete balance sheets, cash reports and related forms.
• Conduct performance reviews.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Leading/instructing individuals.
• Address customers' complaints or concerns.
• Provide customer service.
• Food safety/handling skills.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Leadership

Customer focus

Dependability

Oral communication

Organization

Team player

multitasking

Education

Secondary school diploma

Tools

MS Excel

Electronic cash register

MS Windows

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

• Work Term: Permanent
• Work Language: English
• Hours: 88 hours bi-weekly
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Urban area

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Food safety/handling skills
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 16-20 people
• Staff in various areas of responsibility

Certificates, licences, memberships, and courses

• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• CPR Certificate
• Safe Food Handling certificate
• Food Safety Certificate

Computer and technology knowledge

• Electronic cash register
• MS Excel
• MS Windows

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Employment terms options

• Early morning
• Evening

Employment terms options

• Flexible hours
• Morning
• On call
• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Gratuities
• Group insurance benefits

Other Benefits

• Learning/training paid by employer
• Parking available

Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and/or networking opportunities for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees