Restaurant Manager

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading sports and entertainment organization as the Director of Premium Food Services. This role focuses on delivering extraordinary fan experiences while managing restaurant operations. The ideal candidate will have extensive hospitality management experience and strong leadership skills, ensuring compliance with safety and service standards.

Qualifications

• 5+ years of progressive management experience in hospitality.
• 1-3 years of experience in financial management and strategic planning.

Responsibilities

• Manage, plan, and organize high-quality experiences within the restaurants.
• Supervise the department with a hands-on approach, being front-line throughout shifts.
• Ensure compliance with alcohol service laws and company policies.

Skills

Communication

Leadership

Results-oriented

Education

Alberta Basic Food Safety Certification

ProServe Certification

Tools

Microsoft Office

Job description

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Director of Premium Food Services at CSEC

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION

Reporting to the Manager, Telus Club, Dutton’s Lounge, and Stamps House, the Assistant Manager will be responsible for managing, planning, organizing, training, and providing leadership to achieve a high-quality experience within the restaurants.

KEY ACCOUNTABILITIES

1. Open and close the Telus Club, Dutton’s Lounge, and Stamps House as required, ensuring all departmental duties are completed;
2. Ensure quick setup and teardown of the venues according to CSEC’s standards;
3. Supervise the department with a hands-on approach, being front-line throughout shifts;
4. Interact with guests and expedite food and beverage service;
5. Record all transactions into the POS system;
6. Ensure alcohol service complies with laws and company policies, including beverage control, consumption checks, and cash and liquor policies;
7. Monitor licensed capacity and access within those limits;
8. Keep the supervisor informed of significant issues;
9. Assist with scheduling and seating plans;
10. Maintain a clean and safe work environment in accordance with health regulations;
11. Support payroll and gratuity administration;
12. Conduct orientation for new hires and ensure ongoing communication of policies and procedures;
13. Manage final billing and resolve billing discrepancies;
14. Hire, train, motivate, and hold team members accountable;
15. Support budgeting and forecasting efforts;
16. Oversee inventory reconciliation;
17. Coordinate supply orders with vendors and warehouse;
18. Adjust staff levels as needed to optimize customer service;
19. Lead pre-shift meetings and conduct one-on-one sessions with staff;
20. Participate in the Safety Program and adhere to safety rules;
21. Perform other duties as assigned.

THE INDIVIDUAL

The ideal candidate will have:

• 5+ years of progressive management experience in hospitality;
• 1-3 years of experience in financial management and strategic planning;
• Results-oriented mindset with the ability to work independently and in teams;
• Excellent verbal and written communication skills;
• Valid Alberta Basic Food Safety Certification;
• ProServe Certification;
• Proficiency in Microsoft Office applications.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Sports Teams and Clubs