Front Desk Agent

Hotel Arts Group; Calgary; On-site; CAD 21,000 - 30,000; Full time

Job summary

Hotel Arts in Calgary, Alberta, seeks energetic guest service professionals for our Front Desk Team. You will manage check-in/out, reservations, and guest inquiries with a focus on exceptional stays.

The ideal candidate has 1–2+ years in front office operations, familiarity with Opera or similar PMS, and strong computer skills. Flexible shifts including evenings, weekends, and holidays are required.

Qualifications

• 1-2+ years’ experience in Front Office Operations, Housekeeping or Rooms.
• Microsoft Office knowledge required.
• Positive, professional, motivating personality with excellent communication skills.

Responsibilities

• Attend to all concerns of the guest proactively and professionally.
• Review all guest reservations to ensure accuracy and balance folios.
• Check in/check out guests and handle inquiries and luggage assistance.
• Communicate key information to appropriate departments.
• Support guests with special requests and provide directions.

Job description

Hotel Arts is currently seeking energetic and passionate guest service professionals to join ourFront DeskTeam! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today!

Members of our Front Desk Team can look forward to performing the following tasks:

• Attend to all concerns of the guest proactively and professionally.
• Ensure the satisfaction of all guests with a consistent positive attitude.
• Review all guest reservations to ensure accuracy.
• Review group resumes and follow up accordingly on any actionable items.
• Ensure rates and account folios are set up and managed correctly.
• Communicate key information to appropriate departments and colleagues.
• Ensure special requests by guests are completed in a timely manner.
• Maintain and balance a cash float during each shift.
• Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
• Provide guests with the information they require.
• Answer questions pertaining to events/activities and provide directions regarding their destination.

Our ideal candidate will have:

• Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.
• 1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred.
• Knowledge in Opera or other Property Management Systems a strong asset.
• Degree/Diploma in Hospitality Management an asset.
• Microsoft Office product knowledge required.
• Positive, professional, motivating personality
• Excellent verbal and written communication skills
• Passionate about guest service andhospitality
• Position may be subject to a criminal background check.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted; and successful candidate will be subject to a background check.

Hotel Arts Group is an Equal Opportunity Employer.