Responsible Gaming Representative

TELUS Health; City of Moncton; On-site; CAD 28,000 - 34,000; Full time

Job summary

TELUS Health is seeking a bilingual Responsible Gaming Representative to join the Casino New Brunswick team on-site. You will educate the public on healthy gambling practices, assist visitors with inquiries, and connect individuals to support resources and self‑exclusion programs as part of a compassionate, confidential service.

The role requires fluency in English and French, post‑secondary education in social services or a related field, and at least two years of customer service experience.

Qualifications

• Fluent in English and French (verbal) is essential
• Post-secondary education in social services, human services or counselling
• At least two years of customer service experience
• Experience with vulnerable populations is preferred
• Ability to work independently and make sound decisions
• Familiar with data entry and basic computer tasks (MS Office/Excel)
• Flexible availability: shifts 2pm–midnight, 7 days a week

Responsibilities

• Educate the public on healthy gambling practices and explain games
• Assess visitor needs to determine appropriate action
• Have compassionate, one-on-one conversations with guests who may be struggling
• Help guests enroll in the casino's voluntary self-exclusion program
• Contribute to a resource library of gambling-related materials and resources

Skills

Bilingual English & French

Customer service

Compassionate communication

Education

Post-secondary education in social services/human services/counselling

Tools

Microsoft Office

Excel basics

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Responsible Gaming Representative

On-site, Casino New Brunswick
Language Requirement: Bilingual (English & French)

Our team and what we’ll accomplish together

At TELUS Health, we believe that supporting vulnerable populations is core to building a healthier future. This is why we partner with Casino New Brunswick to run the Responsible Gaming Information Centre: a place where you'll directly impact people's lives every day.

Our team responds to guests' inquiries on safe play, educates visitors on responsible gambling, and shares information and resources to ensure individuals have a positive play experience.

We're specifically looking for bilingual team members who can serve both our English and French speaking guests with ease.

How you will make an impact

• Educate the public on healthy gambling practices, explain how the games operate, and provide information on community resources when needed
• Assess the needs of visitors to determine the appropriate course of action
• Have compassionate, one‑on‑one conversations with guests who may be struggling, and help them connect with support resources and self‑exclusion programs
• Offer support and guidance to individuals who wish to enroll in the casino's voluntary self‑exclusion program
• Contribute to the development and upkeep of a resource library of gambling‑related material by researching and sourcing current community resources

What you bring

• You are fluent in both English and French (verbal) — this is essential to serving our diverse guest population
• You have completed post‑secondary education in social services, human services, or counselling
• You have at least two years of customer service experience
• You have prior experience interacting with a vulnerable population
• You demonstrate patience, empathy, and maturity
• You have the ability to work independently and make sound decisions
• You have experience with basic computer tasks such as data entry and are familiar with Microsoft Office and basic Excel
• You have flexible availability and can accommodate shifts ranging from 2pm to midnight, 7 days a week — shifts vary and you're able to work across different days and times as business needs require

Why join TELUS Health

• Meaningful Work: Support vulnerable populations and make a real difference in guests' lives every day
• Growth Opportunities: A fast‑growing and dynamic organization that promotes from within
• Our Values: An organization that embraces spirited teamwork, putting customers and communities first, and the courage to innovate and embrace change

Hourly Rate Range : $20 to $25

#INDTH2

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.