Responsable en gestion des urgences

Canadian Red Cross; Quebec; On-site; CAD 52,000 - 68,000; Full time

Job summary

The Canadian Red Cross in Québec is seeking a permanent full-time role to lead volunteer management and engagement within our CRC structure. You will supervise volunteers, support emergency response workforce planning, and help integrate teams into planned activities and responses.

You will develop team independence, implement standards, and prepare for emergencies through simulations and flexible formats. You will also produce activity reports and maintain relationships with community partners

Qualifications

• Fluency in French and English is required.
• Strong leadership and interpersonal skills.
• Ability to write activity reports.

Responsibilities

• Support sourcing, onboarding, and engagement of volunteers under their supervision in accordance with the CRC volunteer management structure.
• Facilitate the integration of the emergency response workforce in the planning of activities and responses.
• Develop the teams’ independence through collaboration with volunteers to implement and apply the standards and procedures regarding response activities.
• Identify where the operational capacities of the teams under your supervision should be improved and implement an action plan to meet the identified needs.
• Support the development, planning, and organization of preparedness activities in various formats (virtual, simulation, etc.).
• Follow up on administrative activities and the quality-of-service delivery with the teams under your supervision.
• Produce activity reports on the accomplishments of the volunteer teams.
• Represent the CRC with various partners to build and maintain relevant relationships with community organizations.
• Take part in emergency responses in Québec and Canada as needed.
• Assume temporary roles and responsibilities during emergency responses.
• Be on-call alternating with other team members.

Skills

Bilingual (French/English)

Leadership

Time management

Problem solving

Education

College diploma in recreation, ambulance, police services, social sciences and humanities, or the equivalent

Tools

Microsoft Office

Job description

Employment status :

Permanent - full time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Support sourcing, onboarding, and engagement of volunteers under their supervision in accordance with the CRC volunteer management structure.

Facilitate the integration of the emergency response workforce in the planning of activities and responses.

Develop the teams’ independence through collaboration with volunteers to implement and apply the standards and procedures regarding response activities.

Identify where the operational capacities of the teams under your supervision should be improved and implement an action plan to meet the identified needs.

Support the development, planning, and organization of preparedness activities in various formats (virtual, simulation,etc.).

Follow up on administrative activities and the quality-of-service delivery with the teams under your supervision.

Produce activity reports on the accomplishments of the volunteer teams.

Represent the CRC with various partners to build and maintain relevant relationships with community organizations.

Take part in emergency responses in Québec and Canada as needed.

Assume temporary roles and responsibilities during emergency responses.

Be on-call alternating with other team members.

What we are looking for:

A college diploma in recreation, ambulance, police services, social sciences and humanities, or the equivalent.

1 to 3 years of experience in committee facilitation and volunteer management.

Fluency in French and English is required.

Relevant work experience in emergency management and response is an asset.

Proficiency with Microsoft Office Suite programs.

The ability to write activity reports.

A valid driver’s license.

The ability to deploy to disaster response operations.

Problem-solving skills.

Ability to work under pressure in ever-changing circumstances; flexible availability is required.

Positive, unifying, and engaging leadership.

Strong interpersonal skills.

Strong time management and prioritization skills.

Working Conditions:

This position is based in one of the CRC offices in the province of Québec, either in Montréal or QuébecCity.

The incumbent may have to work non-traditional hours during on-call periods, emergency responses and deployments.

Travel within the province and occasional domestic travel are part of the regular duties of the position.

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (EPIC).