Senior Emergency Management Coordinator

Canadian Red Cross; British Columbia; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Canadian Red Cross is seeking a Senior Emergency Management Coordinator to oversee volunteer management and local emergency response activities. The role will focus on coordinating ESS and PDA services, building community partnerships, and ensuring readiness across service lines while supporting campaigns and preparedness initiatives.

The position requires a minimum of 3 years in related fields, strong communication skills, and the ability to deploy during emergencies.

Qualifications

• Minimum 3 years of experience in volunteer management or related field.
• Experience developing and implementing emergency response plans.
• Strong communication, diplomacy and empathy in stakeholder interactions.
• Ability to work flexible hours including evenings and weekends during emergency responses.
• Fluency in English; French is an asset.

Responsibilities

• Oversee volunteer management across service lines including recruitment, onboarding and roster management.
• Identify local operational needs and opportunities for volunteer engagement and promotion.
• Lead the local execution of the Emergency Support Service (ESS) and Personal Disaster Assistant (PDA) lines.
• Manage ESS and PDA processes and assets to ensure timely response and service quality.
• Build partnerships with local governments and response organizations to enhance capacity.
• Supervise volunteers, provide mentorship and performance feedback.
• Support emergency preparedness and community risk reduction activities and campaigns.
• Coordinate local emergency response plans and relief operations as needed.
• Deploy to response roles and participate in after-action reviews to improve service delivery.

Skills

Volunteer management

Emergency management

Communication skills

English fluency

French (asset)

Driver's license

Tools

Microsoft Office Suite

Volunteer management systems

Databases

Job description

Title: Senior Emergency Management Coordinator

Employee Working Location: Partially Virtual / Hybrid (Fraser Valley, British Columbia)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Oversee volunteer management, including recruitment, onboarding, workforce planning, and local roster management of volunteers across service lines.
• Identifying local operational needs, volunteer gaps, and internal promotion opportunities.
• Lead the local execution of the Emergency Support Service (ESS) line, ensuring effective service delivery in alignment with established standards.

• Oversee and complete all ESS-related processes and systems to support timely and effective response.
• Lead the local execution of the Personal Disaster Assistant (PDA) service line, ensuring effective service delivery in alignment with established standards.
• Oversee and complete all PDA-related processes and systems to support timely and effective response.
• Ensure proper management of requisite PDA supplies and assets as per the service delivery plan.
• Build partnerships with local governments, community leaders, and response organizations to enhance response capacity.
• Supervise volunteers deployed for PDA services , providing guidance, mentorship, and performance feedback to ensure readiness and compliance with service protocols
• Participate in and support emergency preparedness and community risk reduction activities, including annual campaigns.
• Coordinate and support the implementation of local emergency response plans in accordance with program standards.
• Support or lead the setup and operation of relief efforts during emergency responses.
• Deploy as needed in response roles and contribute to operational workforce planning.
• Engage in response debriefs and after-action reviews to enhance service quality and continuous improvement.

What we are looking for:

• A minimum of 3 years of relevant experience and relevant qualifications in volunteer management, community development, emergency management, planning and evaluation or a related field and/or an equivalent combination of education and experience.

• Ability to adapt knowledge and practices to varying situations or equipment

• Experience in volunteer management, including recruitment, engagement, supervision, and training.

• Experience in developing and implementing emergency response plans and conducting preparedness initiatives.

• Strong understanding of emergency management principles, disaster response protocols, and community preparedness strategies.

• Proficiency in Microsoft Office Suite, databases, and volunteer management systems.

• Valid driver's license and clean driver's abstract.

• Skills to investigate problems and propose solutions, including interpreting information in unfamiliar areas, consulting with others, and innovating on standard procedures.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify stakeholder needs, offer solutions, and resolve escalations in new or sensitive situations

• Fluency in English is required; French is an asset.

• Ability to work flexible hours, including evenings and weekends, as required during emergency responses.

Working Conditions:

• Role will be working primarily remote when not deployed to an emergency response operation.
• Some domestic travel in generally safe environments
• Some travel by vehicle may be required.A valid provincial driver's license is required.
• All roles within the Humanitarian Services (HS) team contribute to emergency response efforts directly or indirectly.
• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).
• For CRC roles that are assigned a function in the Emergency Relief operational structure (in field and virtual), personnel may be required to be part of an on-call roster and be available for scheduled on-call work
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).