Resourcing and Deployment Manager, Assurance

PwC; Toronto; On-site; CAD 82,000 - 132,000; Full time

Job summary

PwC Canada is seeking a Resourcing and Deployment Manager within Business Enablement to optimize staffing across client engagements. You\'ll ensure the right people are assigned to the right projects at the right time, focusing on forecasting, utilization, and workload balance to support the Tax line.

You\'ll build strong relationships with RM partners, drive continuous improvement, and lead teams while upholding PwC\'s standards.

Qualifications

• Solid understanding of Resource Management and forecasting.
• Ability to analyze data and derive actionable insights.
• Excellent written and verbal communication.
• Proven ability to lead and coach teams.

Responsibilities

• Strategically plan and oversee allocation of Client Service Staff to ensure alignment with firm priorities and to resolve unassigned clients.
• Utilize continuous planning and scheduling to meet utilization targets with focus on staff leverage and peak season metrics.
• Gather information on staff career goals to match staff with client engagements.
• Collaborate with RM professionals to share best practices and drive process improvements.
• Coach RM specialists and ensure adherence to staffing procedures.
• Build relationships within the line of service to promote resource sharing across regions.
• Analyze productivity reports to develop plans for workload balancing and career path development.
• Review financial results monthly and propose solutions on utilization and headcount adjustments.
• Develop expertise in RM technology (Team Builder Staffing & Deployment) and train staff on modules.
• Ensure staff assignments comply with firm quality standards (QMSE).

Skills

Resource Management

Data analysis

Communication skills

Change management

Decision making

Team leadership

Ambiguity management

Prioritization

Confidentiality

Stakeholder management

Tools

Team Builder Staffing & Deployment

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in Resourcing and Deployment, within Business Enablement will provide you with the opportunity to support the Tax line of service in workforce management, helping our network become more agile in the evolving markets we serve by ensuring the right people are assigned to the right projects at the right time.

As a team, we optimize capacity sharing and enable the delivery of PwC services to our clients through our staffing strategy, emphasizing forecasting, utilization, and workload balance while also prioritizing development and diversity initiatives.

The Opportunity

As a Resourcing and Deployment Manager, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm's strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
• Coach and oversee RM specialists, ensuring adherence to strategic resourcing processes and junior staffing procedures
• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
• Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs
• Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments
• Develop expertise in RM technology, particularly T eam Builder Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all T eam Builder modules to staff , while focusing on technological enhancements and the development of new tools for continuous improvement
• Ensure staff assignments comply with firm quality standards (QMSE)

What You'll Bring

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
• Proficiency in data analysis and storytelling through data ; with the capa bility of interpreting findings to provide actionable insights
• Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
• Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
• Experience in leading and coaching teams, with a proven record in strategic and creative thinking.
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
• Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
• Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $81,900 - $131,900. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide