Resourcing and Deployment Manager

PwC Canada; Toronto; On-site; CAD 82,000 - 132,000; Full time

Benefits offered by this job

Total Rewards Package

Flexible work programs

Job summary

PwC Canada is seeking a senior professional to lead Resourcing and Deployment within Business Enablement in Toronto. You will optimize staff allocation for Client Service Staff, balance utilization targets, and align resources with firm priorities to support delivery across PwC Canada.

You will analyze staffing needs, coach teams, and drive process improvements with RM technology, including Team Builder, while ensuring quality standards and strong client service outcomes.

Qualifications

• Strong understanding of Resource Management and forecasting.
• Excellent data analysis and storytelling with actionable insights.
• Exceptional communication and stakeholder management.
• Proven leadership and coaching abilities.
• Ability to manage ambiguity and complex projects.

Responsibilities

• Strategically plan and oversee allocation of Client Service Staff (CSS).
• Utilize continuous planning and scheduling to meet utilization targets.
• Gather information on staff goals and strengths to match right staff with engagements.
• Collaborate with RM professionals to improve processes and enable secondments.
• Coach RM specialists and ensure adherence to resourcing processes.
• Build relationships across the line of service to promote resource sharing.

Skills

Resource Management

Forecasting

Data analysis

Communication

Leadership

Education

Bachelor's degree in Business or related field

Tools

Team Builder Staffing & Deployment

Job description

A career in Resourcing and Deployment, within Business Enablement will provide you with the opportunity to support the Tax line of service in workforce management, helping our network become more agile in the evolving markets we serve by ensuring the right people are assigned to the right projects at the right time. As a team, we optimize capacity sharing and enable the delivery of PwC services to our clients through our staffing strategy, emphasizing forecasting, utilization, and workload balance while also prioritizing development and diversity initiatives.

The Opportunity:

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
• Coach and oversee RM specialists, ensuring adherence to strategic resourcing processes and junior staffing procedures
• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
• Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs
• Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments
• Develop expertise in RM technology, particularly Team Builder Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all Team Builder modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement
• Ensure staff assignments comply with firm quality standards (QMSE)

What You'll Bring:

• Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
• Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights
• Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
• Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
• Experience in leading and coaching teams, with a proven record in strategic and creative thinking.
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
• Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
• Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $81,900 - $131,900. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).