Resourcing and Deployment Manager, Deals

PwC Canada; Toronto; On-site; CAD 82,000 - 132,000; Full time

Benefits offered by this job

Competitive compensation

Total rewards package

Flexible work arrangements

Job summary

PwC Canada is seeking a Resourcing and Deployment Manager in Deals within Internal Firm Services to strategically allocate Client Service Staff, ensuring alignment with firm priorities and optimal utilization. You will match staff to engagements, monitor workload, and support continuity of delivery.

You’ll collaborate with RM professionals to share best practices, influence outcomes, and drive capacity planning while maintaining discretion and integrity.

Qualifications

• Solid understanding of Resource Management, including forecasting and how these elements connect to firm strategy.
• Proficiency in data analysis and storytelling through data for actionable insights.
• Exceptional communication skills and ability to influence in high-stress situations.
• Demonstrated independent decision making and sound judgment.

Responsibilities

• Strategically plan and oversee allocation of Client Service Staff to align with priorities.
• Utilize planning and scheduling to meet utilization targets and peak season metrics.
• Gather career goals, strengths, and opportunities to match staff with engagements.
• Collaborate with RM professionals to share practices and drive process improvements.
• Build relationships within the line of service to promote resource sharing across regions.
• Analyze KPI data and develop plans for workload balancing and capacity management.

Skills

Resource Management

Forecasting

Strategic planning

Data analysis

Communication

Change management

Decision making

Ambiguity management

Job description

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever-evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources. As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

The Opportunity

As a Resourcing and Deployment Manager, Deals, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
• Analyze Resource Management KPI’s through reviewing reports and develop actionable plans for workload balancing, utilization improvements, and capacity management to match strategic goals

What You’ll Bring

Your skills, knowledge, and experiences are what set you apart. Here’s what we look for:

• Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
• Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights
• Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
• Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
• Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
• Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $81,900 - $131,900. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).