Resource Scheduler

A.S.P. Incorporated; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in security and customer service solutions is seeking a Resource Planner to manage staff scheduling and support operations. The ideal candidate should have experience in staffing coordination and strong communication skills. The role requires flexibility in working hours and involves interaction with various departments. A competitive salary and flexibility in scheduling are offered.

Benefits

Flexible schedules

Competitive salaries

Qualifications

• Experience as a scheduler/planner or staffing coordinator is an asset.
• Strong computer literacy with database knowledge preferred.
• Ability to handle difficult callers and stressful situations.

Responsibilities

• Manage scheduling of staff to ensure smooth operations.
• Design, maintain, and implement schedules for job sites.
• Communicate staffing needs and track attendance and changes.

Skills

Communication

Customer Service

Problem-Solving

Scheduling

Time Management

Education

Grade 12 High School Diploma (GED) or equivalent

Tools

Microsoft Word

Microsoft Excel

MS Outlook

Job description

Are you passionate about supporting organizations to achieve results and seeking the opportunity to join a team of Resource Planners?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provides services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

A.S.P. is looking for a Resource Planner who will manage scheduling of staff to support operations to run smoothly. A successful candidate will be required to work with integrity, respect, and take responsibility to maintain confidentiality.

What you will do :

• Staffing of all open hours and processing communication to ensure proper staffing.
• Designing, maintaining, and implementing schedules for all job sites as required.
• Maintaining and providing all reports as required and ensuring all electronic reports are transmitted as per requirements.
• Documenting all work hours, time differences and employee changes in the online systems to ensure accuracy.
• Assigning new staff and re-assigning staff according to site requirements and established procedures.
• Ensuring all vacancies due to any kind of absences are filled and communicating the information regularly with Human Resources.
• Tracking and submitting additional costs of training time and unbillable overtime.
• Assisting in tracking and analyzing scheduling trends.
• Maintaining communication with all stakeholders within operation.
• Reporting non-compliance to company policies, procedures, and or violations within the collective agreement if applicable.
• Ensuring data relevant to employee lateness, illness, or positive feedback received are communicated to the Manager, Resource Planning.
• Ensuring that all employee complaints are resolved as quickly as possible or referred to management, HR, or Area Manager.
• Disseminating duties post orders to staff when assigning duties.
• Positioning may be required to workdays / evenings / nights and weekends as required to meet organizational needs.
• Demonstrating ability to work effectively with employee groups and building partnerships at all levels of the organization.

Who you are :

• Must be a High School Graduate and possess a Grade 12 High School Diploma (GED) or acceptable equivalent combination of education.
• Have experience as a scheduler / planner or staffing coordinator in a fast-paced 24 / 7 operational and / or service delivery environment is an asset.
• Experience in using a database, preferably within a scheduling environment.
• Computer literacy is required, including knowledge of Microsoft Word, Excel, Internet Explorer and MS Outlook email with proficient typing skills.
• Must have strong communication and customer service skills.
• Demonstrate ability to handle difficult callers, stressful situations, and multiple tasks in a professional, positive and constructive manner.
• Knowledge, awareness and understanding of the various inter-relationships with other Departments (Accounting / Payroll, HR / Recruiting, Training, etc.) and of the needs and goals of other Departments in relation to Resource Planning services.
• 12 hours, continental rotation
• Enjoys driving the resolution of problems and is motivated by an environment of continually taking on new challenges.

Why you should work with A.S.P :

• We care about our team and their personal and professional success.
• We offer competitive salaries.
• You can have flexible schedules.

A.S.P. Incorporated is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.

We hire for PERSONALITY. We train for the job.