Resort Reservation Agent

Spirit Ridge; Osoyoos; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading resort in Osoyoos is seeking a full-time Reservation Agent to join their dynamic team. The role involves managing reservations, providing exceptional guest service, and collaborating with various departments to enhance guest experiences. Ideal candidates will have strong communication skills and a background in hospitality, with opportunities for growth and development within the organization.

Benefits

Resort discounts for Food & Beverage, Spa, Golf, Watersports, Yoga

Growth and development opportunities

Onsite staff accommodations

Hyatt Destinations membership

Health and Wellness benefits

Employee events

Qualifications

• Excellent communication skills in English, both written and verbal.
• Previous front office experience is an asset.
• Proficiency with Microsoft programs is required.

Responsibilities

• Handle all reservation and pre-arrival processes via phone and email.
• Provide exceptional guest service and respond to inquiries.
• Manage group blocks, individual reservations, and owner reservations.

Skills

Communication

Customer Service

Flexibility

Education

Post-secondary education in hospitality

Tools

Microsoft programs

Opera

Job description

Spirit Ridge is currently looking for a FT/Permanent Reservation Agent to join our dynamic, unique, and diverse team!

Why Work For Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort offers a unique opportunity to be in the heart of wine country. Our resort features a golf course, two pools, beachfront water sports, an onsite winery, and a First Nations cultural center—all in one place. Situated in Canada’s warmest region, surrounded by fruit orchards, wineries, breweries, and Canada’s warmest lake.

Resorts like Spirit Ridge are excellent workplaces within the hospitality industry. Whether guests are here for leisure, business, weddings, or getaways, they arrive excited to experience a part of Canada they haven't visited before. Our employees, who are flexible, fun-loving, and proactive, play a vital role in delivering memorable guest experiences. For those starting their careers, Spirit Ridge offers a variety of advancement opportunities for team members who demonstrate dedication and care for guests and colleagues alike.

What You Will Do

Reservation Agents handle all reservation and pre-arrival processes via phone, email, and other channels, providing exceptional guest service and responding to inquiries about reservation details, on-site facilities, or local attractions. Responsibilities include managing group blocks, individual reservations, and owner reservations. This role collaborates closely with all departments to exceed guest expectations. Additional duties may be assigned as needed. Reservation Agents report directly to the Revenue Manager.

Knowledge of resort amenities and the South Okanagan area is essential to educate guests about the region's offerings.

You Will Bring

High standards of excellence and a strong desire to satisfy guest needs in a fast-paced environment. Excellent communication skills in English, both written and verbal. Previous front office experience or post-secondary education in hospitality is an asset; proficiency with Microsoft programs is required. Opera experience is beneficial but not critical. Flexibility to work weekends and adapt in an innovative, multi-tasking environment is necessary.

What You Can Expect for Benefits and Perks

• Resort discounts for Food & Beverage, Spa, Golf, Watersports, Yoga, E-Scooters, and at the Cultural Center
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations
• Hyatt Destinations membership offering discounted room rates and food & beverage discounts across Hyatt hotels
• Health and Wellness benefits including Life Insurance, Dental, Medical, Vision, Chiropractic, Massage, and a Group RSP Program
• Employee events

Source: Hospitality Online