Reservation Agent

Hyatt Hotels Corporation; Osoyoos; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a vibrant team at a unique resort located in the heart of wine country, where you will play a crucial role in delivering exceptional guest experiences. As a Reservation Agent, you'll manage reservations and inquiries while collaborating with various departments. This position offers a flexible schedule and opportunities for personal and professional growth. With a focus on high standards and outstanding service, you'll thrive in a supportive environment that values your contributions. Enjoy a range of perks including resort discounts and health benefits, making this an exciting opportunity for those passionate about hospitality.

Benefits

Resort discounts for Food & Beverage

Growth and development opportunities

Onsite staff accommodations

Hyatt Destinations membership

Health and Wellness benefits

Employee events

Qualifications

• High standards of excellence and a desire to deliver outstanding service.
• Previous front office experience is an asset.

Responsibilities

• Handle all reservation and pre-arrival processes via phone and email.
• Educate guests about the region’s offerings and manage group blocks.

Skills

Communication Skills

Customer Service

Microsoft Office

Flexibility

Education

Post-secondary education in hospitality

Tools

Opera

Job description

Hyatt - Spirit Ridge is seeking a full-time/permanent Reservation Agent to join our team!

Spirit Ridge is currently looking for a Reservation Agent to join our dynamic, unique, and diverse team!

Why Work For Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort offers a unique opportunity to be in the heart of wine country. Our resort features a golf course, two pools, beachfront water sports, an onsite winery, and a First Nations cultural center—all in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries, and Canada’s warmest lake.

Resorts like Spirit Ridge are excellent workplaces within the hospitality industry. Whether guests visit for work, events, weddings, or leisure, they arrive excited to experience a part of Canada they may not have seen before. Employees who are flexible, enjoy their work, and have a positive attitude thrive here, playing a vital role in delivering a memorable guest experience. For those starting their careers, Spirit Ridge offers various advancement opportunities for motivated individuals who can care for our guests and team members alike.

What You Will Do

Reservation Agents handle all reservation and pre-arrival processes via phone, email, and other channels, providing exceptional guest service and responding to inquiries about reservations, on-site facilities, or local attractions. They manage group blocks, individual reservations, including owner reservations. This role collaborates closely with all departments to exceed guest expectations. Additional duties may be assigned as needed. Reservation Agents report directly to the Revenue Manager.

Reservation Agents should be knowledgeable about resort amenities and the South Okanagan area to effectively educate guests about the region’s offerings.

You will bring:

High standards of excellence and a desire to deliver outstanding service.

Excellent communication skills in English, both written and verbal. Previous front office experience and/or post-secondary education in hospitality are assets. Proficiency with Microsoft Office is required. Opera experience is beneficial but not critical.

A flexible schedule, including weekends, and the ability to work in a fast-paced, multi-tasked environment are essential.

What you can expect for benefits and perks:

• Resort discounts for Food & Beverage, Spa, Golf, Watersports, Yoga, E-Scooters, and the Cultural Center.
• Growth and development opportunities, both personal and professional.
• Onsite staff accommodations.
• Hyatt Destinations membership offering discounted room rates and food & beverage discounts at Hyatt hotels.
• Health and Wellness benefits, including Life Insurance, Dental, Medical, Vision, Chiropractic, Massage, and a Group RSP Program.
• Employee events.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.