Reservation Agent

Spirit Ridge; Osoyoos; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Reservation Agent to join a vibrant team. This role offers a unique opportunity to work in a stunning resort located in the heart of wine country, surrounded by beautiful landscapes and rich culture. As a Reservation Agent, you will play a crucial role in delivering outstanding guest experiences by managing reservations and providing information about the resort and local attractions. Ideal candidates will have excellent communication skills, a passion for customer service, and a flexible approach to work. Join this dynamic team and embark on a rewarding career in hospitality!

Benefits

Resort discounts for Food & Beverage

Growth and development opportunities

Onsite staff accommodations

Hyatt Destinations membership

Health and Wellness benefits

Employee events

Qualifications

• Exceptional communication skills in English, both written and verbal.
• Previous front office experience is an asset.

Responsibilities

• Handle reservations and pre-arrival processes via phone and email.
• Provide exceptional guest service and respond to inquiries.

Skills

Customer Service

Communication Skills

Flexibility

Multi-tasking

Education

Post-secondary education in hospitality

Tools

Microsoft Office

Opera

Job description

Spirit Ridge is currently looking for a Reservation Agent to join our dynamic, unique and diverse team!

Why Work For Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.

What You Will Do

Reservation Agents are responsible for handling all reservation and pre-arrival processes through phone, email, and other channels, while providing exceptional guest service, and responding to guest inquiries relating to reservation details, on-site facilities, or local attractions. Reservation Agents are responsible for group blocks and individual reservations, including owner reservations. This role works closely with all departments to ensure guest needs are exceeded. The position is multi-functional and additional duties may be assigned. Reservation Agents report directly to the Revenue Manager.

Reservation Agents are expected to know resort amenities as well as the South Okanagan area in order to educate our guests on all the valley has to offer.

You will bring:

You are the kind of person who appreciates high standards of excellence.

You have the ability to communicate very well in English both written and verbally. Previous front office experience and/or post-secondary education in hospitality are an asset and proficiency with Microsoft programs is required. Opera experience is beneficial but not critical.

You bring a desire to satisfy the needs of our guests in a fast-paced environment. Flexible schedule including weekends is required in this position as well as the ability to work in an innovative and multi-tasked environment.

What you can expect for benefits and perks:

• Resort discounts for Food & Beverage, Spa, Golf, Watersports, Yoga, E-Scooters and at the Cultural Center
• Growth and development opportunities, both personal and professional.
• Onsite staff accommodations.
• Hyatt Destinations membership providing you with discounted room rates and food and beverage discounts at any of Hyatt’s chain of hotels.
• Health and Wellness benefits, including; Life Insurance, Dental, Medical, Vision, Chiropractic, Massage, and a matching Group RSP Program.
• Employee events