Resort Management - Couple

JRoss Hospitality Recruiters; East Central Okanagan Electoral Area; On-site; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Private on-site residence

Full-time, year-round employment

Competitive compensation

Job summary

JRoss Hospitality Recruiters is sourcing a Resort Management Couple for a private lakefront resort in the Okanagan Valley, British Columbia. The role combines hospitality leadership, administration, and hands-on operations to deliver an exceptional member and guest experience.

The successful couple will oversee daily resort operations, supervise staff, manage guest services, and maintain high property standards in a year-round, on-site setting.

Qualifications

• Experience in hospitality, resort operations, property management, or related operational environment.
• Experience overseeing guest services, property standards, employees, contractors, or maintenance.
• Strong communication, organizational, and interpersonal skills.
• Hands-on leadership style with discretion.
• Ability to work independently and balance priorities in a close-knit resort community.

Responsibilities

• Deliver a warm, professional experience for owners and guests.
• Coordinate reservations, arrivals, departures, guest communication, and cabin readiness.
• Oversee daily resort operations and maintain property standards.
• Recruit, train, schedule, and support seasonal staff.
• Coordinate housekeeping, maintenance, landscaping, and contractors.
• Inspect cabins, amenities, and common areas; respond to guest needs.
• Support purchasing, budgeting, reporting, and administration.
• Lead repairs, maintenance, and seasonal opening/closing.
• Identify opportunities to improve efficiency and service.
• Build relationships with owners, guests, employees, suppliers, and partners.

Skills

Hospitality operations

Team leadership

Guest services

Communication

Budgeting & administration

Job description

Year-Round Lakefront Hospitality Opportunity - Okanagan Valley, British Columbia

Our client is a private lakefront resort community located in the beautiful Okanagan Valley of British Columbia. They are seeking an experienced and highly capable Resort Management Couple to oversee the property’s day-to-day operations, maintain exceptional standards, and create a welcoming experience for resort owners and guests.

This is a unique opportunity for a professional couple who enjoy working together, take pride in creating a well-run property, and are comfortable balancing hospitality, administration, team leadership, and hands-on operational support. The successful couple will become trusted leaders within a close-knit resort community while enjoying a remarkable year-round lakefront lifestyle.

Description

• Deliver a warm, professional, and responsive experience for resort owners and guests.
• Coordinate reservations, arrivals, departures, guest communication, and cabin readiness.
• Oversee daily resort operations and ensure property standards are consistently maintained.
• Recruit, train, schedule, and support seasonal employees.
• Coordinate housekeeping, maintenance, landscaping, groundskeeping, and external contractors.
• Conduct regular property inspections and monitor the condition of cabins, amenities, equipment, and common areas.
• Respond promptly and professionally to operational concerns, maintenance requirements, and guest needs.
• Support purchasing, expense tracking, reporting, recordkeeping, and general administration.
• Coordinate repairs, preventative maintenance, property improvements, and seasonal opening and closing requirements.
• Identify opportunities to improve operational efficiency, service standards, and the overall resort experience.
• Build positive and respectful relationships with owners, guests, employees, suppliers, and community partners

Requirements

• Previous experience in hospitality, resort operations, property management, accommodations, tourism, or a related operational environment.
• Experience overseeing guest services, property standards, employees, contractors, or maintenance activities.
• Strong communication, organizational, and interpersonal skills.
• Professional presence, sound judgment, and a high level of discretion.
• A hands-on leadership style and willingness to assist wherever needed.
• Ability to work independently, manage competing priorities, and respond calmly to unexpected situations.
• Strong practical problem-solving skills and a genuine sense of ownership.
• Comfort living and working within a close-knit resort community.
• A valid driver's licence and the ability to meet the physical requirements of a hands-on resort environment.

Ideally, one partner will bring strength in administration, reservations, financial coordination, or organization, while the other will be comfortable overseeing property maintenance, grounds, contractors, and hands-on operational requirements.

Corporate Culture

• Competitive combined compensation of $100,000 to $110,000.
• Private on-site residence provided.
• Full-time, year-round employment.
• An exceptional lakefront lifestyle in British Columbia's Okanagan Valley.
• The opportunity to lead a unique property and make a meaningful contribution to an established resort community.
• A varied and rewarding role with the autonomy to take ownership of resort operations.