Resort Experience Supervisor — Lead Guest Flow & Service

Alterra; The Blue Mountains; On-site; CAD 29,000 - 34,000; Part time

Benefits offered by this job

Attractions access

Meal discounts

Retail discounts

Well-being resources

Employee events

Job summary

Blue Mountain Resort, owned by Alterra Mountain Company, is seeking a part-time Supervisor of Resort Experience to lead the on-site Resort Experience Team at Blue Mountain in Ontario. Weekend shifts are required, with duties spanning supervision, coaching, guest flow, and service delivery across parking, routes, and guest services areas.

The role emphasizes building knowledge of resort amenities, maintaining safety standards, and delivering exceptional guest experiences in an active outdoor

Qualifications

• Current Blue Mountain guest service experience and knowledge of guest service operations an asset.
• Strong communication skills.
• Proven ability to coach, develop, mentor and recognize employees as required.
• Enjoy working in an active environment.
• Team oriented with a friendly, cheerful, positive, professional and animated demeanor.
• Enjoy working outdoors.

Responsibilities

• Supervise, motivate, coach and recognize performance amongst the Resort Experience teams.
• Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of service, safety and guest experience.
• Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
• Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
• Accountable for daily maintenance equipment, supplies and amenities for department areas.
• Support Security and Guest Services to ensure a comfortable and safe guest experience on-resort.
• Maintain a standards system related to service quality levels and safety to frequently provide consistent feedback in accordance with the direction of the Assistant Manager, Resort Experience.
• With Security, support resort employees in de-escalating situations of conflict.
• Facilitate departmental training programs by upgrading and standardizing policies, SOPs, and training processes.

Skills

Guest service experience

Strong communication

Coaching & mentoring

Outdoor work

Team oriented

Job description

Blue Mountain Resort, owned by Alterra Mountain Company, is seeking a part-time Supervisor of Resort Experience to lead the on-site Resort Experience Team at Blue Mountain in Ontario. Weekend shifts are required, with duties spanning supervision, coaching, guest flow, and service delivery across parking, routes, and guest services areas.

The role emphasizes building knowledge of resort amenities, maintaining safety standards, and delivering exceptional guest experiences in an active outdoor