Resort Activities Supervisor - Lead Programs & Guests

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Staff accommodation on-site for full‑t

Free meal per shift

Medical, Vision & Dental benefits

Pension plan with employer matching

Employee travel discounts

Mountain Explorer travel program

Career growth opportunities

Job summary

Fairmont Chateau Lake Louise is seeking a Resort Activities Supervisor to oversee the Rental Shop, Health Club, Kids Camp, and Boathouse, ensuring service standards and efficient operations.

You will mentor and lead a team, manage scheduling and training, and handle inventory and guest service. Must be calm under pressure and capable of inspiring a high-paced team. Competitive hourly rate with comprehensive benefits and on-site staff housing. Start date November 2026.

Qualifications

• Minimum 2 years of post-secondary study.
• University / College Graduate of an Early Childhood Services program or Recreation Management.
• CPR and First Aid Certificate.
• Previous leadership role experience.
• Proficiency in MS Office (Word, Excel, and Outlook).

Responsibilities

• Act as a mentor who can train and lead colleagues in all areas of the Resort Activities department.
• Cultivate an environment that supports staff and fosters employee development.
• Provide training resources for employees in POS, product and service knowledge, guest service and activities.
• Perform all administrative functions including proper record keeping of all training programs, payroll, SOPs, point-of-sale system management, and operational health and safety.
• Efficient administration and coordination of inventory management activities including purchase orders, receiving documents, invoices, warranty returns and special orders.

Skills

Leadership

Mentoring

Education

University / College Graduate of an Early Childhood Services program or Recreation Management

Tools

MS Office (Word, Excel, Outlook)

Job description

Fairmont Chateau Lake Louise is seeking a Resort Activities Supervisor to oversee the Rental Shop, Health Club, Kids Camp, and Boathouse, ensuring service standards and efficient operations.

You will mentor and lead a team, manage scheduling and training, and handle inventory and guest service. Must be calm under pressure and capable of inspiring a high-paced team. Competitive hourly rate with comprehensive benefits and on-site staff housing. Start date November 2026.