Resort Activities Lead: Guest Programs & Team Growth

Fairmont; Lake Louise; On-site; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals per shift

Benefits package

Pension plan

Job summary

Fairmont Chateau Lake Louise is seeking a Resort Activities Supervisor to oversee guest programs across the Rental Shop, Health Club, Kids Camp, and Boathouse. You will lead, train and motivate staff, ensuring service standards and operational efficiency in a high-paced resort environment.

The role requires strong leadership, post-secondary education, CPR/First Aid certification, and proficient MS Office skills, with on-site shopping and benefits typical of Fairmont properties in Banff area.

Qualifications

• Post-secondary study required.
• Graduate in Early Childhood Services or Recreation Management.
• CPR and First Aid certification required.
• Experience leading a team is essential.
• Proficient in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Mentor and lead colleagues in all areas of the Resort Activities department.
• Cultivate an environment that supports staff development.
• Provide training resources for employees in POS, product and service knowledge, and guest activities.
• Perform administrative tasks including training records, payroll, SOPs, POS management, and health & safety.
• Oversee inventory management: PO generation, receiving, invoicing, warranties and special orders.

Skills

Leadership experience

Staff supervision

Training staff

POS knowledge

Education

University/College graduate in Early Childhood Services or Recreation Management

Minimum 2 years post-secondary study

Tools

MS Office (Word, Excel, Outlook)

Job description

Fairmont Chateau Lake Louise is seeking a Resort Activities Supervisor to oversee guest programs across the Rental Shop, Health Club, Kids Camp, and Boathouse. You will lead, train and motivate staff, ensuring service standards and operational efficiency in a high-paced resort environment.

The role requires strong leadership, post-secondary education, CPR/First Aid certification, and proficient MS Office skills, with on-site shopping and benefits typical of Fairmont properties in Banff area.