Resolution Specialist--Bilingual, Collections

First National Financial; Montreal; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Bonus

Benefits

Career advancement

Job summary

First National is seeking a bilingual Resolution Specialist in Collections to join our team in Toronto, with Montreal collaboration. The role focuses on timely arrears resolution, policy adherence, and high-level client support.

Responsibilities include investigating delinquent accounts, collecting on portfolios, and advising clients on budgeting to prevent future delinquencies. A strong emphasis on AML compliance and teamwork is noted.

Qualifications

• Bilingual English/French required.
• Excellent communication and interpersonal skills.
• Able to meet deadlines and manage multiple tasks.

Responsibilities

• Investigate delinquent accounts in assigned portfolio.
• Collect and administer portfolio, minimizing losses.
• Assist clients with budgeting to avoid delinquency.
• Review bankruptcy/consumer proposals and file proofs of claim.
• Set up arrears settlements and process PAC information.
• Provide credit ratings and mortgage verifications.

Skills

Bilingual (French/English)

Strong communication

Analytical thinking

Team player

Deadline oriented

MS Office

Tools

MS Office

Job description

Resolution Specialist--Bilingual, Collections

16 York St, Toronto, ON, Canada

Job Description

Posted Monday, August 31, 2026 at 4:00 a.m. | Expires Tuesday, September 22, 2026 at 3:59 a.m.

Reporting To:

Supervisor, Collections

Full-Time/Part- Time:

Salary Range:

12-month contract

$43,000 - $53,000

Posting Date:

August 31, 2026

Closing Date:

September 21, 2026

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:

Office Location:

6.5

Toronto, ON / Montreal, QC

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How you will contribute:

• Investigation of delinquent accounts in assigned portfolio
• Collection/administration of portfolio
• Minimize exposure to monetary losses or damage to investors and corporate image
• Assist clients in budgeting and planning to correct existing and avoid future delinquency
• Assessment and collection of fees
• Review bankruptcy and consumer proposals and filing proof of claim when required
• Collection of common expenses, strata liens, tax and utility arrears
• Set up of arrears settlement payments
• Process new PAC information
• Provide credit ratings and mortgage verifications
• Collection of deficiency balances on discharged mortgages
• Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The experience you need:

• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills
• Team player who also works well independently
• Able to meet deadlines
• Competency in MS Office; capacity to learn new technologies/systems
• Shift work will be required
• Bilingualism (French, English) required – interactions with English-speaking customers or partners

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.