Analyst, Commercial Loans Enforcement

First National Financial LP; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid working environment

Bonus and benefits

Job summary

First National Financial LP in Toronto is seeking an Analyst, Commercial Loans Enforcement to provide administrative support and collections duties for the enforcement team, ensuring timely mortgage commitments and handling delinquent accounts. You will work on arrears reporting and processing expenses in default loans administration.

The role requires post-secondary education or equivalent experience, strong MS Office skills, and the ability to communicate effectively with borrowers.

Qualifications

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Responsibilities

• Review monthly bank reports to identify payments outstanding or returned by the bank
• Monitor mortgage payment returns; assist in collecting on outstanding accounts
• Contact Borrowers for payment arrangements and re-present pre-authorized payments
• Issue initial and secondary demand letters for delinquent accounts
• Update mortgage administration system (Optimus) with actions taken
• Verify realty taxes and insurance are up to date on delinquent accounts
• Correspond with Borrowers to obtain financial information and statements
• Verify costs incurred in administration of default loans with accounting spreadsheets
• Prepare cheque and wire requisitions; deposit cheques; track monthly expenses
• Assist in preparation of Arrears/Discharge statements and reports
• Assemble security documents and information packages for solicitors and consultants
• Assist with Requests for Approval for Legal Action
• Monitor and report on fees and expenses of external service providers
• Assist in updating procedures manual and templates
• Maintain and organize Collections and Default filing systems
• Assist with audits
• Liaise with First National departments to clear outstanding items on default files
• Support special projects and other duties as assigned

Skills

Communication skills

Microsoft Word

Microsoft Excel

Organizational skills

Multi-tasking

Education

Post-secondary education or equivalent

Tools

Optimus

Job description

Posted Monday, August 31, 2026 at 4:00 AM | Expires Tuesday, September 22, 2026 at 3:59 AM

We are hiring an Analyst, Commercial Loans Enforcement!

Reporting To:

Senior Director, Commercial Loans Enforcement

Full-Time/Part- Time:

Full-time

Posting Date:

August 31, 2026

Closing Date:

September 21, 2026

Salary Range:

$55,000 - $65,000

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:

Office Location:

8.3

Toronto

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Analyst is responsible for providing administrative support and collections duties for the enforcement team with timely follow-up on delinquent payments and other arrears due by Borrowers to ensure monthly mortgage commitments are made as due. Will participate in all aspects of commercial mortgage default accounts, including tax payment arrears, monthly arrears reporting and processing of expenses incurred in default loans administration.

How you will contribute:

• Review monthly bank reports to identify payments outstanding or returned by the bank
• Monitor mortgage payment returns, assist in collecting on outstanding accounts, resolve return payments and identifying potential defaulting loans
• Contact Borrowers for payment arrangements for outstanding funds and re-present pre-authorized payments within time frames set in department procedures
• Issue initial and secondary demand letters for delinquent accounts within time frames set out in the department procedures
• Update FN's mortgage administration system (Optimus) with actions taken to resolve collections
• Verify that realty taxes and insurance are up to date on delinquent accounts
• Corresponding with Borrowers to obtain financial information, rent rolls, and operating statements
• Verify costs incurred in administration of default loans with accounting spreadsheets to invoice matching
• Preparation of cheque and wire requisitions; deposit cheques; track monthly expense
• Assist in preparation of Arrears and Discharge Statements
• Complete various Arrears/Delinquency reports for Management, Investors and CMHC Assemble security documents and information packages to be sent to solicitors and various 3rd party professional consultants
• Complete Requests for Approval for Legal Action
• Monitor and report on fees and expenses of all external service providers
• Assist in updating departmental procedures manual and document templates
• Maintain and organize Collections and Default filing systems
• Assist with internal and external audits
• Liaise with numerous First National departments to assist in outstanding items on default files Special projects and other duties as assigned by Management

The experience you need:

• Post secondary education or equivalent work experience required
• Strong computer skills - proficient in Microsoft Office applications, including Word and Excel
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Strong communication skills, verbal and written, with a confident and assertive telephone manner
• Commercial mortgage underwriting and loan servicing experience an asset
• Ability to work and collaborate effectively with internal and external stakeholders

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
• Occasionally attend out-of-office meetings and industry functions
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.