Resolution Service Program Support

Alberta; Edmonton; On-site; CAD 57,000 - 72,000; Full time

Job summary

Alberta Public Service in Edmonton seeks a Resolution Services Program Support to aid daily operations of Resolution Services Programs and act as a frontline representative of Alberta Justice.

You will handle inquiries, manage schedules, file documents, and maintain accurate case records to support court procedures and service delivery.

Qualifications

• High school diploma and three years of related experience in the legal field, office administration, and/or customer service in a formal setting.
• Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
• Assets: Legal background, Adobe and CRM software knowledge, family court processes, and knowledge of ADR processes.

Responsibilities

• Answer general inquiries from internal and external stakeholders in person, by phone, and in writing regarding Resolution Services programs and procedures.
• Schedule Resolution Services matters with users, staff, and providers, considering infrastructure and resources, and manage reschedules and cancellations.
• Prepare and file documents and correspondences to facilitate court procedures and liaise with program stakeholders.
• Record and track case file information and outcomes to keep statistics accessible.

Skills

Conflict resolution

De-escalation skills

Interpersonal skills

Customer service

Teamwork

Education

High school diploma

Tools

Adobe

CRM software

Job description

Job Information
Job Title: Resolution Service Program Support
Job Requisition ID: 89351
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 16, 2026
Classification: Administrative Support 5
Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provide various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta. Please review Justice to learn more and what it has to offer.

Role Responsibilities

Are you a client-focused individual who thrives in a fast-paced, public-facing environment? Do you excel at building positive relationships, staying organized under pressure, and providing exceptional service to the public? If this sounds like you, we want you to join our team!

As a Resolution Services Program Support, you will assist the daily operations of the Resolution Services Programs to ensure their effective delivery while serving as a frontline representative of Alberta Justice.

You will play a key role in the following

• Answering general inquiries from internal and external stakeholders and clients in person, by telephone, and through written correspondence regarding Resolution Services programs and related policies and procedures.
• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers while considering available infrastructure, and resources, including managing reschedules and cancellations.
• Completing administrative duties, including preparing and filing documents and correspondence on behalf of Resolution Services programs to facilitate court procedures and act as a liaison with program stakeholders.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure program information and statistics are easily accessed.

As the ideal candidate, you will bring

• A strong commitment to serving Albertans by providing support and information to the public in a calm, respectful, and professional manner.
• Well-developed interpersonal skills, with an emphasis on building and maintaining positive relationships with colleagues, court personnel, stakeholders, and leadership.
• The ability to work effectively in a team environment by contributing to team objectives and assisting with the workload of others.
• Excellent oral and written communication skills with strong active listening abilities.
• The ability to remain agile in a fast-paced environment by effectively prioritizing competing demands and applying strong organizational skills.
• The ability to use initiative, work independently, and exercise sound judgment when handling day-to-day operations and emerging situations.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking -You are aware of the branch's priorities and goals, striving to create a culture of service excellence that positively impacts the branch's ability to meet those goals.
• Creative Problem Solving - You challenge the status quo and embrace a creative and innovative approach to finding solutions that ensure the most effective and efficient delivery of service.
• Agility –You anticipate, assess, and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
• Building Collaborative Environments – You lead and contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
• Drive for Results -You have an ability to create an environment that inspires and motivates others to maintain focus on achieving positive results for the branch.

Qualifications

Requirements: High school diploma and three (3) years of related experience in the legal field, office administration, and/or customer service in a formal setting; or an equivalent combination of education and experience as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets

Preference will be given to candidates with the following

• Frontline experience working with individuals who may be volatile, vulnerable, in conflict, or experiencing disputes, demonstrating strong conflict resolution and de‑escalation skills.
• A legal background, including related education and/or work experience.
• Working knowledge of Adobe and Customer Relationship Management (CRM) software.
• Working knowledge of family court processes and procedures related to family law matters.
• Working knowledge of alternative dispute resolution processes (e.g. mediation, negotiation, arbitration, and other processes used to resolve disputes outside of court).

All applicants must submit a cover letter. Applications without a cover letter will not be considered. In your cover letter, please provide a brief overview (approximately 300 to 400 words) describing how your qualifications and experience make you a strong candidate for this position. Cover letters will be assessed for grammar, spelling, and punctuation as part of the screening process. Cover letters must be written by the applicant without the use of AI tools.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Position Information

• Vacancy: One permanent full-time position.
• Location: John E. Brownlee Building, Edmonton.
• Hours of Work: 8:15AM-4:30PM, 36.25 hours a week, Monday to Friday.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie at [e-mail].