Information Coordinator

Alberta; Edmonton; On-site; CAD 59,000 - 75,000; Full time

Job summary

The Alberta Public Service in Edmonton is seeking an Information Coordinator in the Resolution Support Centre within Justice. You will deliver accurate, current information to Albertans by phone, in person, or email, improving access to legal information and resources.

Under the Team Lead, Information Services, you will be the frontline representative, providing guidance on court processes, referrals, and program services while supporting staff with up-to-date information.

Qualifications

• High school diploma and four years of related experience in a legal field or environment.
• Equivalencies may be considered based on related experience or education.
• Legal assistant certificate is required to be considered for this position.

Responsibilities

• Provide information and documentation about court services to internal and external stakeholders via phone, in person, and email.
• Offer information and referrals regarding alternatives to court action and local resources.
• Assist clients in locating general and legal information, including court processes and policies.
• Review and file court documents per applicable rules and policies.
• Develop and maintain resource materials to support consistent service and staff training.

Skills

Communication skills

De-escalation

Organizational skills

Independent work

Education

High school diploma or equivalent

Job description

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Job Information
Job Title: Information Coordinator (Legal Resolution Support Centre)

Job Requisition ID: 89399

Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition

Closing Date: November 17, 2026

Classification: Administrative Support 6
Salary: $2,265.79 to $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.

Role Responsibilities

Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system? Join our Resolution Support Centre team, where you’ll provide exceptional service to the public while continuing to expand your legal knowledge!

Under the direction of the Team Lead, Information Services, you will serve as a “front line” representative of Alberta Justice. In this role, you will provide accurate, current, and reliable information to Albertans, including self‑represented litigants who do not have the assistance of a lawyer.

Your role will involve, but is not limited to:

• Providing information and documentation about Court and Justice Services (CJS) programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring:

• Strong communication skills to build relationships with stakeholders, colleagues, and Albertans.
• Exceptional ability to de‑escalate stressful situations and remain calm and composed when responding to challenging behaviors.
• Strong organizational skills to manage high volumes of work and complex tasks with attention to detail.
• The ability to work independently while also contributing to a collaborative team environment by sharing information and workload.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking -You are aware of the branch's priorities and goals, striving to create a culture of service excellence that positively impacts the branch's ability to meet those goals.
• Creative Problem Solving - You challenge the status quo and embrace a creative and innovative approach to finding solutions that ensure the most effective and efficient delivery of service.
• Agility –You anticipate, assess, and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
• Building Collaborative Environments – You lead and contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
• Drive for Results -You have an ability to create an environment that inspires and motivates others to maintain focus on achieving positive results for the branch.

Qualifications

Required: A high school diploma and four (4) years of related experience in a legal field or environment. A combination of legal experience and experience supporting a variety of clients may also be considered.

Examples of related experience that will be considered include:

• Legal Assistants and Paralegals.
• Court or Judicial Clerks and Assistants.
• Experience with various areas of law, court processes, and procedures in a judicial or legal environment (e.g., law firm, court services, correctional services).

Equivalencies will be considered based on:

• One year of directly related experience for one year of education, or
• One year of directly related education for one year of experience.

Requirement: Legal assistant certificate is required to be considered for this position.

Assets:

Preference will be given to candidates with the following:

• Related post-secondary education in the legal field.
• Knowledge of the Alberta Rules of Court.
• Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
• Experience supporting or assisting vulnerable populations, demonstrating crisis-intervention or -management skills.
• Experience using Microsoft Office applications (e.g., Word, Excel, Access, and SharePoint).
• Experience using a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.

All candidates must complete a typing test as part of the application process. A typing speed of at least 40 WPM is required.

• Location: John E. Brownlee Building, Edmonton.
• Hours of Work: Monday to Friday, 7.25 hours a day and 36.25 hours a week.
• This position involves heavy lifting of boxes up to 25 lbs., as well as,long periods of standing or sitting.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contactKrista Lammie at [e-mail] .