Residential Shift Supervisor - Full-Time Dorothy Day Place

Good Shepherd Centres; Hamilton; On-site; CAD 59,000 - 71,000; Full time

Benefits offered by this job

Extended Health Benefits

Education and Professional Development

Employee Assistance Program (EAP)

Team recognition program

Job summary

Good Shepherd Centres in Hamilton, Ontario, is seeking a Residential Shift Supervisor to mentor Housing and Residential staff and coordinate shift responsibilities. You will develop client care plans and provide direct, dignified service to participants with a focus on safety and anti-racist practices.

The role requires a post-secondary diploma in social services and at least two years of relevant experience, with emphasis on trauma-informed, client-directed care and organizational skills.

Qualifications

• Post-secondary diploma in social services or equivalent with 2 years of related experience.
• Experience applying trauma-informed, feminist, client-directed approaches.
• Ability to supervise and mentor frontline staff and coordinate shift coverage.

Responsibilities

• Provide mentorship and coordination to shift teams and client care plans.
• Onboard and train new staff and debrief frontline teams after shifts.
• Ensure service quality, records accuracy, and confidentiality.
• Support performance evaluations and team decision making.
• Deliver direct client services with dignity and cultural safety.

Skills

Mentorship

Staff supervision

Trauma-informed care

Anti-racism framework

Team coordination

Education

Post-secondary diploma in social services

Tools

Computer literacy

Job description

HOURS - Monday to Friday- Afternoon and overnight rotation

Rate of Pay: $28.55/ hour-$34.03/hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity and market conditions)

Retention Bonus: $1000 bonus at 3 months and $1000 bonus at 9 months.

Reason for posting: This posting is for an existing vacancy

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd - Women's Services Dorothy Day Place

How You Will Make an Impact

The Residential Shift Supervisor will provide both the Housing Support Worker and Residential Support Worker employees with mentorship, support and coordination related to shift responsibilities, and individual client care plans. The Residential Shift Supervisor will also be responsible for:

• Onboarding, orientation and training of new staff
• Providing leadership and support to frontline staff, including debriefing, facilitation, conflict resolution and crisis intervention
• Provide ongoing mentorship and coordination to team members to support consistency and quality in all service provision.
• Provide insight and input, as required, to the performance evaluation process.
• Provide direct client service to program participants.
• Provide service in a dignified, culturally safe and respectful manner that reflects the charism of Good Shepherd, and which reflects an integrated anti-racism/anti-oppression, feminist framework.
• Participate in team meetings and team decision making.
• Maintain records of service statistics, client records and program records as directed.
• Identify trends, gaps and emerging issues relevant to the experiences of program participants.
• To maintain the confidentiality policy of Good Shepherd Centers at all times.
• Be knowledgeable of all individual care plans, including capacity and support needs.
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• Completion of post-secondary diploma in social services or equivalent, plus 2 years' work-related experiences required.
• Understands and utilizes trauma-informed, feminist, client-directed, anti-oppression, anti-racism frameworks with a thorough understanding of a range of issues impacting cis women, transgender and non-binary people, including homelessness, gender-based violence, poverty, mental health and substance use.
• Demonstrated knowledge, skills and experience to support/enhance service/residential environment that is culturally safe.
• Demonstrated skills, experience and knowledge in the provisions of gender-inclusive services, particularly, in responding to the needs of Trans and non-binary individuals.
• Supervision experiences an asset.
• Continuing education in management an asset.
• Organizational skills to provide client assessments, direct service, and documentation are required.
• Computer literacy is mandatory.
• Must be committed to principles of harm reduction.
• A driver license and ability to drive Good Shepherd vehicles is an asset

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.