TFT Family Support Worker (Emergency Shelter Case Manager) - Family Centre Hotel

Good Shepherd; Hamilton; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Staff recognition

Education & professional development

Employee/family assistance program

Positive work environment

Job summary

Good Shepherd – Family Centre is hiring to support individuals and families in Hamilton, Ontario, delivering case management, crisis intervention, and housing assistance. The role involves daily contact with clients, assessments, advocacy, and collaboration with community services.

The job requires post-secondary education in Social Services, experience in residential settings, and a commitment to trauma-informed care. Candidates with CPR certification and a valid G license are an asset.

Qualifications

• Must have post-secondary education in Social Services or related field.
• Experience in residential or shelter settings is preferred.
• Knowledge of homelessness, violence against women/children, immigration, poverty, mental illness, substance use is helpful.
• Commitment to person-centered, trauma-informed, harm-reduction, housing-first framework.
• Strong verbal and written communication, organization, and time management.

Responsibilities

• Provide support to service users including assessment, intake, housing-based case management, crisis prevention and intervention, counselling, advocacy, and linkages to services.
• Perform residential tasks such as housekeeping, turnovers, inventory, inspections, and program operations.

Skills

Interpersonal skills

Communication

Time management

Team collaboration

Education

Post-secondary education in Social Services

Tools

HIFIS & EMHware

Job description

Hours

37.5 hours per week with a rotation of Wednesday to Saturday or Sunday to Wednesday. There are four 10-hour shifts comprised of days (8:00am to 6:00pm) and afternoons (2:00pm-12:00am) which rotate every two weeks.

Rate of pay

- $24.89/ Hourly

Reason for posting

This posting is for an existing vacancy

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd – Family Centre

How You Will Make an Impact

• Provide support to service users including but not limited to assessment, intake, housing-based case management, crisis prevention and intervention, supportive counselling, education, advocacy, accompaniment to viewings and appointments, facilitating long term housing success, and linkages with other community services
• Residential tasks such as house laundry, cleaning common spaces, unit turnovers, unit inventory, unit inspections, and other tasks required for the safe and efficient operation of the program
• Maintain the safety and security of the shelter by completing hourly facility checks, answering phones and doors, and weekly unit inspections
• Recognize and appropriately respond to the unique barriers faced by service users
• Respect and protect the confidentiality of service user information and other information that is sensitive in nature to the operation of the program
• Observe all Good Shepherd health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

What You'll Bring to Our Team

• Post-secondary education in Social Services or a related field is required
• Experience working in a residential setting is preferred
• Minimum 1-year related experience in community outreach or emergency shelter, and/or equivalent combination of education, training and experience in Social Services or a related field
• Have knowledge of and have experience working with a range of issues impacting families including homelessness, violence against women and children, immigration, poverty, mental illness and substance use
• Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
• Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• Experience with HIFIS & EMHware is an asset
• CPR certification or willingness to be certified is required
• A valid G license is preferred
• Fluency in a 2nd language is an asset
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE/FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.