Shelter Support Worker -Old Cathedral

Good Shepherd; Hamilton; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Team support

Education & development

Staff recognition & self-care

EAP

Positive work environment

Extended health benefits

Job summary

Good Shepherd is expanding with 50 shelter beds at Old Cathedral Highschool—378 Main St E—to provide a safe, dignified space for unhoused men. The new unit follows a harm-reduction approach with trauma-informed care and Housing First principles.

We are hiring a Shelter Support Worker to deliver emergency shelter services, maintain a client-centred caseload, and collaborate with community resources. The role emphasizes professionalism, communication, and anti-racist practice within a supportive

Qualifications

• Post-secondary education in a social service/related field or lived experience with vulnerable individuals.
• Excellent verbal and written communication, interpersonal skills, and ability to prioritize workload.
• Commitment to anti-racist/anti-oppressive practice and to Good Shepherd's mission.

Responsibilities

• Provide emergency shelter to unhoused male identified individuals.
• Work from a Trauma-informed, Housing First framework to support clients.
• Carry own caseload and maintain client-centred planning.
• Demonstrate professionalism and strong communication with clients and team.
• Engage with community resources and support personalized counseling plans.

Skills

Verbal communication

Written communication

Interpersonal skills

Prioritization

CPR certification

Conflict resolution

Health & safety

Anti-racist/anti-oppressive practice

Language skills

Education

Post-secondary education in social services

Tools

Word

Excel

Job description

Hours of work: 40 Hours weekly with the ability to Flex hours based on client need

Rate of Pay:$23.28- $28.05 (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions)

Reason for Posting:This posting is for a new vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca.

We are thrilled to announce the expansion of Good Shepherd Centres with the opening of a new floor at the Cathedral dedicated to our Men's Centre. This exciting addition will support 50 beds, providing a safe and welcoming environment for men and gender-diverse individuals impacted by homelessness.

At Good Shepherd, we believe in offering more than just shelter; we strive to provide our clients with the support they need to thrive. Our new centre will feature nourishing nutrition, offering a variety of snacks tailored to diverse dietary needs and customs, along with warm beverages and a nutritious breakfast. The space will be equipped with essential amenities, including washroom and shower facilities, secure storage for personal belongings, and security cameras to ensure safety.

Good Shepherd follows a harm reduction approach in its client services, ensuring our facility is equipped with sharps containers and other harm reduction supplies and resources.

As we embark on this significant expansion, Good Shepherd is seeking a passionate and dedicated individual to join our team as a Shelter Support Worker for 50 shelter beds at Old Cathedral Highschool-378 Main St E

How You Will Make an Impact

Good Shepherd Is responding to the increased need for emergency shelter. We are in looking for candidates that have a demonstrated commitment to the mission values of hospitality, availability, responsibility, adaptability, quality and dignity with a demonstrated knowledge of issues related to poverty, homelessness, mental illness, substance use/addictions and developmental disabilities.

• Provide emergency shelter to unhoused male identified individuals
• Provide support in a residential setting using Housing First Principles
• Demonstrate professionalism and excellent communication skills
• Responsibilities will include direct client contact in all aspects of service necessary for the comfort and safety of individuals accessing shelter services
• Ability to carry own caseload and work within a client-centred perspective
• Possess a working knowledge of issues related to gender-based violence, trauma, homelessness, mental health and substance use
• Work from a trauma-informed, anti-racist, anti-oppressive and feminist framework
• Experience supporting the development of personalized counseling plans and maintaining a caseload is required

What You'll Bring to Our Team

• A post-secondary education in a social service/related field or lived experience working with vulnerable individuals
• Good knowledge of social service agencies and community resources
• Have a strong understanding of harm reduction principles
• Must have excellent verbal and written communication, interpersonal skills, good organization skills and ability to prioritize workload
• A valid C.P.R. certification
• Excellent interpersonal and conflict resolution skills
• Computer literacy including: Word, Excel
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd Centre's.
• Fluency in a language in addition to English is an asset
• Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphereMake a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.