Residential Program Facilitator

The Salvation Army in Canada; Oakville; On-site; CAD 29,000 - 30,000; Full time

Job summary

The Salvation Army in Canada is seeking a dedicated housing/support worker to assist clients/residents. You will provide personal and practical support, record daily activities, and deliver life skills training to empower individuals in need.

Responsibilities include admissions, discharge procedures, security coordination, and collaboration with external agencies. The role requires compassion, reliability, and a commitment to helping people regain stability.

Qualifications

• Two years of Community College is preferred.
• Strong communication and interpersonal skills are essential.
• Experience providing life skills and frontline social services is valued.

Responsibilities

• Monitors clients/residents and provides personal, practical and moral support.
• Records day-to-day happenings and maintains logs.
• Provides life skills training (hygiene, health, communication, anger management).
• Acts as client advocate and role model.
• Coordinates with referral sources and external agencies as needed.
• Manages client care related to security, bed checks and searches.
• Handles admissions, orientation, and discharge procedures; enforces policies.
• May handle small financial transactions related to room rentals and meals.
• Answers program department calls and records messages.
• Performs other duties as assigned.

Skills

Communication

Empathy

Crisis intervention

Education

Two years Community College

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The incumbent is responsible for the following range of duties:

• Monitors the activities of the clients/residents and maintains availability for personal, practical and moral support; may include providing safe storage and recording of prescribed medications.
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports.
• Provides life skills training (personal hygiene, mental and physical health, communication, anger management, etc.) for clients/residents.
• Acts as client advocate: acts as positive role model.
• Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations).
• Coordinates client care relating to security issues; performs bed checks and room/personal searches.
• Handles the admission, orientation, evaluation of clients’ understanding of rules, and discharge procedures; ensures the ongoing enforcement of policies, which may include client discipline.
• May handle finances relating to room rentals and meal tickets, and receipting of same.
• Answers the program department telephone and records/remits messages.
• Performs other duties as assigned.

Minimum Education Level Attained

The successful job applicant will have completed up to two (2) years of Community College.

NOTE: An alternative level of education and experience may be acceptable.

Special Licenses, Diplomas, Certifications Or Requirements

• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Non-violent crisis intervention training

Mnimum Prior Related Expereince

The incumbent must have the following experience before hire:

One year but less than three years of prior related experience including, frontline work in a social service setting (with women/children), life skills and experience in a related field.

Physical Effort/Dexterity Required

The performance of the job requires keyboarding, sitting for long periods of time, and occasionally packing client/resident belongings.

Concentration Required

The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

Responsibility For Financial Resources

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

Responsibility For Human Resources

The incumbent is responsible as a group/work leader. He/She is responsible for providing direction and checking results, but generally works along with those supervised. The incumbent may provide advice on hiring, firing decisions but not other supervisory decisions.

Work Environment

The incumbent’s work environment is typically in an office and a program department – Shelter, Treatment facilities.

The incumbent works under generally agreeable conditions, with the following exceptions:

• May have to deal with angry people
• Verbal abuse
• Work schedule affecting lifestyle
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and works shifts.

Exposure To Hazards

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to the following:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

Precautionary Measures

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Non-violent crisis intervention training

Salary and Position Grade: Salary range: Based on Collective Agreement

Compensation

The target hiring range for this position is $21.34 to $22.02 with a maximum of $22.69.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.