Day Service Facilitator

TSA The Salvation Army TSA; Winnipeg; On-site; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Flexibility at work

Health and dental benefits

Paid vacation and sick time

RRSPs

Job summary

The Salvation Army in Manitoba is seeking a dedicated support staff member for a day program. You will help maintain a safe environment, support health needs, and assist in developing individualized plans for members. Strong teamwork and clear communication are essential.

Responsibilities include coordinating activities, promoting social interaction, and documenting progress while adhering to agency policies. A valid driver license and background checks are required.

Qualifications

• High school diploma or equivalent required.
• Valid Manitoba Class 5F driver license required.
• Criminal record check including Vulnerable Sector completed.
• Manitoba Child Abuse Registry and Adult Abuse Registry checks completed.

Responsibilities

• Maintain safety and ensure a secure environment for members and staff.
• Administer and record medications as needed and monitor health concerns.
• Develop and support individual plans and daily activities.
• Foster person-centred care and promote independence.
• Support community relations and documentation for programs.

Skills

Fluent English

Teamwork

Interpersonal skills

Independent work

Attention to safety

Education

High school diploma (Grade 12) or equivalent

Manitoba Class 5F driver license

Criminal record check (Vulnerable Sector)

Manitoba Child/Adult Abuse Registry checks

Job description

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

1. Safety

• Ensure that members and staff work in a safe environment.
• Ensure compliance with all safety rules and regulations are being adhered to by all, including but not limited to, emergency evacuation procedures, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance.
• Answer door and telephone during shift using proper precautions.
• Provide crisis intervention for members as required.
• Ensure an active watch over both the members and the facility through the course of regular duties.
• Understand and promote members’ rights and responsibilities.
• Provide transportation to and from various locations while demonstrating safe driving skills.
• Follow all traffic laws while driving defensively to ensure safety.
• Report concerns promptly to Director as needed.
• Ensure proper lifting, twisting and reaching techniques are used during job performance.
• Remain alert and awake at all times, throughout all shifts.
• Use PPE provided when necessary

2. Health and Medical

• Ensure individual’s health and medical needs are accurately attended to in a timely fashion including personal care where needed, and that all medication is properly administered and recorded.
• Recognize and report concerns of abuse or neglect.
• Provide emotional support for members as required.
• Ensure meals and snacks are varied, attractive, nutritionally, and calorically adequate for the dietary and medical requirements of each member as recommended in the current Canadian Dietary Standard.

3. Person Centred Plans

• Be involved in implementing individual plans.
• Communicate necessary information, observations and concerns with the Director.
• Provide individuals with support by gathering information on an individual’s goals and desired outcomes.

4. Individual Personal Development

• Encourage and assist each individual to participate in daily activities in their program and community environments including reinforcing all expectations.
• Ensure that the environment of the program is supportive, nurturing, and encourages a high degree of member involvement including decision making.
• Role model appropriate behaviour and attitude supporting growth and promoting independence for the members.

5. Public Relations and Communication

• Develop opportunities for relationships with families and the community and assist individuals’ to develop positive social interactions.
• Ensure all contact with others is courteous and professional.
• Treat all members and other staff with respect and dignity at all times.

6. Program Development

• Collaboratively create, manage and facilitate appropriate individual and group activities, special events and spiritual care programs according to member interest, skill and ability levels.
• Promote social interaction and personal development.
• Ensure all necessary components and any required documentation is completed for assigned activities.
• Participate in ongoing program assessment, review and evaluation of all programs.

Other Duties as Required

Other duties as required.

Critical Relationship Management

Governance Boards and Councils: None

Internal

• Community Venture personnel from senior management to front line

External

• External community contacts
• Member family and care provider supports
• Pre-vocational and volunteer agency contacts
• Community Living disABILITY Services’ personnel
• Education and health professional resources

Managerial/Technical Leadership Responsibility

• Reports directly to: Day Service Team Leader
• Direct reports for this position: Responsible for their own time and effort only
• May demonstrate work methods to new employees, volunteers and/or students.
• Participate in staff meetings and training opportunities.
• Be familiar with agency policy and procedures and implement into daily tasks.
• As required and applicable, make suggestions that will improve efficiency, working conditions, or procedures to management.

Financial and Materials Management

• Responsible for the wise use of member and program resources.
• May be authorized to spend, disburse, or collect small amounts of cash.
• Maintain complete records of financial transactions as per agency policies.
• Assist in the completion of inventory as requested.
• Responsible for the completion and secure storage of records and documentation in accordance with agency policies and procedures, and the Department of Families’ requirements.
• Record and report activities, behaviours, and any incidents which occur during the shift.
• Keep accurate documentation as to program vehicle usage and maintenance.
• Ensure facility is kept in accordance with agency policies and procedures and the Department of Families’ requirements.
• Perform necessary housekeeping duties and report any maintenance issues as they arise.

Working Conditions

• The incumbent’s typical work environment is a day program facility, with significant amounts of work accompanying members in the community.
• The incumbent may be initially assigned to one location but may be transferred or redeployed to another location as needed, including adjustments to their designated start location.
• Working conditions may be isolated, may, dealing with verbal abuse and angry and/or abusive people.
• Overnight or out-of-town business travel is not typically expected.
• Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).
• Minor to moderate exposure to hazards: physical attack from members, and traffic accidents when driving
• Minor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situations

Education and Experience Qualifications

Education, Qualifications and Certifications:

• Completed high school, grade 12 or the equivalent
• An equivalent combination of education and experience may be acceptable
• Valid Manitoba Class 5F driver license is required
• Certified Winnipeg Police or RCMP Criminal record check including Vulnerable Sector completed
• Province of Manitoba Child Abuse Registry check
• Province of Manitoba Adult Abuse Registry check

Experience and Skilled Knowledge Requirements:

Suitable candidates may be hired without previous experience; however, prior related experience will be considered an asset on hiring.

Skills and Capabilities

• Occasional to moderate amount of keyboarding/manual record keeping
• Occasional to moderate amounts of physical care (including manual or assisted transfers)
• Moderate lifting/packing of member belongings or program supplies
• Frequent standing, sitting, walking, & reaching
• Moderate amount of light housekeeping and property maintenance
• Occasional use of physical behaviour intervention techniques
• Attentive listening & observation of body language
• Continuously monitoring the environment
• Basic reading, writing, arithmetic, and computer skills
• Significant memory & concentration
• Significant reasoning & judgment
• Ability to understand members’ needs
• Frequent multi-tasking
• Moderate to significant creativity and imagination
• Ability to work independently and as part of a team
• Excellent team and interpersonal skills
• Fluent spoken and written English
• Able to handle the physical demands, which include lifting/carrying of items up to 40 pounds.

Accommodations

The Salvation Army (TSA) can provide accommodation upon request to all employees, when working conditions can be adjusted without causing undue hardship to the ministry unit. Compensation: The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request.

Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits

• flexibility at work
• receive health and dental benefits
• paid vacation and sick time
• RRSP’s

Why Join Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.